Customer service professional dedicated to effective team management and customer satisfaction. Customer service Rep bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Capable Server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. Looking to bring a history of exceptional service to a growing restaurant. Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience.
Skills
Creative problem solver
Exceptional communication skills
Strong client relations
Quick learner
Exceptional telephone etiquette
Adherence to high customer service standards
Patient-focused care
Dementia and Alzheimer's knowledge
Companionship and emotional support
Compassionate caregiver
Efficient and reliable team player
Extensive food/beverage knowledge
Food regulation compliance
Party planning competency
Flexible schedule availability
Experience with catering and events
Food Handler certificate
Honest, trustworthy and punctual
Neat and clean in appearance
Management and leadership experience
On time and reliable
Personable and affable
Aloha POS system
Proficient in customer service
Work History
Customer service Representive( help desk), 02/2017 to Current Associated Catholic Charities – Fort Meade, ,
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Facilitated inter-departmental communication to effectively provide customer support.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Updated customer orders from start to finish in an accurate and timely manner.
Maintained accurate records of past due customer account activity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
Resident Associate, 09/2016 to 02/2017 Brookdale Senior Living – City, ,
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Changed sterile dressings.
Obtained information about clients’ medical history, drug history, complaints and allergies.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Assisted with patient transfer and ambulation.
Maintained sanitary residents' and program rooms.
Followed safe lifting techniques and individual resident lifting instructions.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Reported any unusual circumstances in the patients’ condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Provided a comforting and soothing environment.
Helped residents programming goals and increase their independence.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Member in good standing with Nurse Aide Registry.
Monitored expiration of medical supplies and medications.
Customer Service Representative(billing), 02/2015 to 05/2016 Dish Network – City, ,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Provided incentive to increase productivity by offering employees awards for best customer service.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Developed all process controls and metrics for daily management of the Call Center.
Server/bartender/manager, 01/2011 to 05/2015 Uncle Mikes Smokehouse – City, STATE,
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Enthusiastically and appealingly described food and drink specials to guests.
Carefully followed safety and sanitation policies handling food and beverages.
Poured drinks using standard pour according to specifications.
Managed strict beverage control to minimize waste.
Set up glassware and liquor prior to events.
Ensured liquor was secured at the end of shifts.
Processed orders on a computerized Point of Sale system.
Upheld strict cash handling procedures.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Adhered to state laws regarding alcoholic beverage service.
Notified a manager if a guest was intoxicated or rude to other guests.
Cleaned, mopped and vacuumed the bar area.
Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
Conducted monthly inventory.
Closed out cash register and prepared cashier report.
Cleaned and changed ashtrays and emptied trash cans as necessary.
Cleaned shelving, mixers, cups, blenders and soda guns.
Retrieved liquor, wine and beer from various storage facilities.
Served each guest courteously, quickly and efficiently.
Consistently used suggestive selling techniques.
Maintained a consistent, regular attendance record.
2 years catering experience.2
4 years casual dining experience.
6 years customer service experience.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Promoted the business through participation in and sponsorship of community events.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Interacted positively with customers while promoting hotel facilities and services.
Education
High School Diploma: , Expected in 2009 Plant City High School - Plant City, FL GPA:
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