(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships with the members.

  • Complaint resolution
  • Medical terminology knowledge
  • Good listening skills
  • Professional telephone demeanor
  • Meal Planning and Preparation
  • Infection Control and Aseptic Procedures
  • Patient Care
  • Cleaning
  • Bathing
  • Household Tasks
  • Compassionate Care
  • Patient Assessments
  • Client rapport
  • Errands
  • Cooking meals
  • Medical chart documentation
  • Lab equipment maintenance
  • Aseptic procedures
  • Relationship development
  • Feeding assistance expert
  • Responding to emergencies
  • Tube feedings and medications familiarity
  • Dementia and Alzheimer's knowledge
  • Medical office administration
  • Recording Vital Signs
  • Direct Patient Care
  • Adaptable
  • Compassionate
  • Trustworthy companion
  • Compassionate caregiver
AMERICAN INTERCONTONIAL UNIVERSITY Online, Expected in 04/2022 Bachelor of Science : Health Management - GPA :
Miller-Motte Technical College Raleigh, NC, Expected in 12/2011 Associate of Science : Medical Assisting - GPA :
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved Part D drug plan which led to members ending the call better understanding what was happening with medication issue.
Work History
Jackson, GA, 12/2011 - 09/2013
  • Responded to customer requests about Medicare Part D prescription drug plan
  • Assisted customers with setting issues with the Part D plan about either premiums, medication issues, such as cost, non-formulated, quantity limits
  • Offered advice and assistance to other agents that were not able to resolve client issues
  • Maintained customer satisfaction with being focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Phoenix, AZ, 09/2008 - 05/2009
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept close eye on client vital signs and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Kept household areas clean and well-stocked, ran errands,dusting, washing dishes, vacuuming. managed laundry and completed weekly grocery shopping.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with self-administered medications through handing the medication and by watching the patient take it.
  • Remained alert to problems or health issues of clients and competently responded with appropriate actions.
  • Applied mobility assistance to safely ambulate patients in different inside the home and on short walks down the street.
  • Recognized and reported abnormalities and/or changes in patients' health status to the RN on call.
Interim Healthcare Inc. - Certified Nursing Assistant
City, STATE, 09/2004 - 09/2008
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms and reported all changes to the RN.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for average of 2-5 patients per day in Home setting, delivering high-quality, efficient support to meet all needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Offered immediate assistance in emergency and maintaining the situations to evaluate needs and deliver care.
Biomat USA - Donor Processor
City, STATE, 09/2006 - 05/2008
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and client infection risks.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled 15-20 clients per hour to address customer inquiries and make sure that the clients HCT, protein levels, blood pressure, temperature, pulse , and weight were with company's guidelines.
  • Worked with Medicare customers to understand needs and provide the best customer service possible.

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School Attended

  • Miller-Motte Technical College

Job Titles Held:

  • Certified Nursing Assistant
  • Donor Processor


  • Bachelor of Science
  • Associate of Science

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