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customer relations supply chain mgmt analyst idnsc resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Self-motivated Customer Relations Account Manager with more than 12 years of experience identifying methods that improve processes substantially. An expert data-driven individual with exemplary time management and relationship building skills. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

Skills
  • Effective customer communication
  • Highly skilled in Oracle Enterprise One, and SAP modules
  • Critical thinking
  • Friendly, positive attitude
  • Stakeholder rapport
  • Supply chain planning
Education and Training
Rhode Island College Providence, RI Expected in : Music Education - GPA :
Certifications
  • Situational Leadership II - September 2013
Experience
Reser's Fine Foods Stay Connected Email Address - Customer Relations/Supply Chain Mgmt Analyst IDNSC
Boise, ID, 02/2016 - Current
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
  • Hold weekly, monthly and quarterly meetings with customers to foster engagement and improve operational efficiencies.
  • Identified inefficiencies within supply chain and implemented 90 Day Forecasts, Open Order/ Tracking Reports, and On-Time delivery scorecards with customers resulting in improved performance.
  • Handled operations pertaining to Order to Cash and assisted in New Customer On-boardings, Value Stream Mappings, and Kaizen projects, troubleshooting and progress improvement initiatives.
  • Collaborated and communicated with various team members, business partners and vendors.
  • Perform On-site visits to work through customer concerns and delivery of Quarterly Operational Reviews.
  • Travel to company distribution centers to provide on-site support for quarter/year end activities, physical inventory and process improvement projects.
  • Improved supply chain operations by 20% through suggestions for changes based on deep understanding of logistics and business administration.
  • Advised key leaders by providing KPI and Voice of Customer information to educate decision making.
  • Run Monthly "Best Practice" sessions to transfer knowledge and train team members on new or existing processes.
  • Create new or update existing documentation for SOP's as needed.
  • Acted as a Team Co-Lead for "Culture Circles" Waves 5 & 7.
Medtronic - Strategic Partners & Solutions Care Rep
City, STATE, 04/2016 - 02/2018
  • Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
  • Process internal and external customer email, phone and EDI orders.
  • Worked on implementing a new technology system New Voice Media to enhance current use of SalesForce.com for increased visibility of phone metrics.
  • Held weekly meetings with customers to work through backorders.
  • Worked on projects to on board new customers into the IDNSC model regarding, shipping schedules, document set up, customer web portal access and various other tasks.
  • Member of "Culture Circles" Wave 4 as a participant.
Sensata Technologies - Customer Service Specialist
City, STATE, 09/2015 - 04/2016
  • Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Was responsible for 3 top ten customers and improved their monthly scorecards from red to green within 1 month of taking over the account.
  • Worked with manufacturing and planning teams to ensure customer delivery schedules are met by having product manufactured and available to ship within customer lead times.
  • Worked with customers and carriers to ensure expedited orders are delivered when expected to prevent line down situations
  • Worked with engineers, marketing and planners to get the required documents for new customer specifications for all new art requests or changes.
  • Worked with EDI and IT Teams to ensure accounts and new orders are setup so all EDI documents needed by the customer are functioning as requested.
  • ISO management for customer demand and safety stock levels.
  • Delivered customer scorecard read out on a weekly basis to upper management for customers and their tiers.
  • Worked with credit and collections teams to ensure all invoices are paid on time.
Medtronic - Customer Operations Team Lead
City, STATE, 06/2013 - 09/2015
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees via peer coaching, side by side, call monitoring, or classroom training.
  • Collaborated with team members and various cross functional groups to complete demanding projects under tight deadlines.
  • Traveled to India to train and support new business model.
  • Held weekly/monthly calls with key distributor accounts to improve efficiencies.
  • Participated in customer on-site visits, Value Stream Mappings, Kaizen and A3 events.
  • Created and updated SOP's as needed.
Accomplishments
  • Lean Six Sigma Greenbelt Training - June 2019
  • Culture Circles Wave 5 Leadership Labs - September 2018
  • Culture Circles Wave 4 Leadership Labs - March 2017
  • ABU Priority Award - Q4 2015 - November 11, 2015
  • Lean Daily Management - September 2013
  • Call Quality Award Q4 2012 - November 2012

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Resume Overview

School Attended

  • Rhode Island College

Job Titles Held:

  • Customer Relations/Supply Chain Mgmt Analyst IDNSC
  • Strategic Partners & Solutions Care Rep
  • Customer Service Specialist
  • Customer Operations Team Lead

Degrees

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