SEARCH

Customer Experience Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER EXPERIENCE SPECIALIST
Professional Summary

Customer service driven to exceed expectations and build long term relationships with customers. Delivers a positive experiences through high-quality customer care.

Skills
  • Customer service
  • Customer service Engineer
  • Account development
  • Browser optimization
  • Proficiency with CRM systems
  • POS systems expert
  • Strong client relations
  • Proficient in PC set up
  • Medical terminology knowledge
  • Exceptional communication skills
  • MS Windows proficient
  • Strategic sales knowledge
  • Client account management
  • Effective leader
  • Consistently meet goals
  • Efficient multi-tasker
  • Deadline-oriented
  • Help Desk
  • Spanish (intermediate)
  • Patient/family focused
  • Strong clinical judgment
  • Professional bedside manner
  • Troubleshooting
  • Coding
Work History
Customer Experience Representative, 12/2019 to Current
Company Name – City, State
  • Knowledge of computerized systems and/or payroll software with the ability to use routine office equipment, including a calculator and computer.
  • Strong communication, organizational and math skills.
  • Ability to work independently and use discretionary judgment.
  • Ability to handle confidential information and materials.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Ranked as most effective in after call wrap up, handle time, and customer satisfaction out of 15 representatives
  • Achieved high quality marks on quality assurance evaluations through over fifty 5 star surveys
  • Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions
  • Achieved top satisfaction, retention and referral rankings on consistent basis
  • Maintained revenue streams by exhausting every option before offering refunds
  • Provided top quality control and eliminated downtime to maximize revenue
  • Cross-trained on advance troubleshooting and senior help desk roles in order to provide skilled back-up for customer-facing teams
  • Cross-trained and provided back up for customer service managers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided basic technical support for clients on wide range of wired, asset and plug in gps company products.
  • Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
  • Investigated and resolved accounting, service and delivery concerns.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Logged support tickets and closed when issues were resolved.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Medical Receptionist, 03/2018 to 02/2019
Company Name – City, State
  • Ordered all office supplies including ink cartridges, toner, and paper
  • Carefully wrote down all phone messages and relayed them to appropriate personnel
  • Answered phones by the second ring and greeted callers enthusiastically
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Obtained payments from patients and scanned identification and insurance cards
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Adhered to strict HIPAA guidelines at all times according to company policy
  • Ensured the waiting room looked neat and organized at all times
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Used Epic to schedule and manage patient appointments
  • Followed infection control procedures
  • Interpreted and communicated new or revised policies to staff
  • Processed monthly reports for department performance
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Maintained current and accurate medical records for over 600 patients
Medical Assitant/Receptionist (Mother/Baby), 06/2016 to 03/2018
Company Name – City, State
  • Performed diagnostic and therapeutic laboratory procedures
  • Closely monitored acute conditions
  • Ensured HIPAA compliance
  • Performed basic physical assessments of newborns and infants
  • Followed infection control procedures
  • Maintained all confidential personnel files, license and CPR compliance records
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Monitored fluid intake and output levels
  • Extensive experience working in homes with disabled children and adults
  • Measured urine and delivered specimens to lab
  • Performed pregnancy tests and sent specimens for laboratory testing
  • Assisted residents with bathing, dressing, feeding, lifting and transferring
  • Assisted doctors with surgeries and non-invasive procedures
  • Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Member in good standing with Nurse Aide Registry
Shift Lead/Supervisor, 10/2013 to 12/2015
Company Name – City, State
  • Reported to each shift on time and ready to work
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
  • Performed all position responsibilities accurately and in a timely manner
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Handled currency and credit transactions quickly and accurately
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Consistently hit and exceeded sales goals by 20%
  • Knowledge of computerized systems and/or payroll software with the ability to use routine office equipment, including a calculator and computer.
  • Strong communication, organizational and math skills.
  • Ability to work independently and use discretionary judgment.
  • Ability to handle confidential information and materials.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.
  • Maintained daily bookkeeping report.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Education
High School Diploma: 2012
Christian High School - City, State
Associate of Science: pre-pharmacy, 2019
University of Missouri-Kansas City - City, State
Accomplishments
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Cashier
    • Achieved highest Number of new credit accounts opened within one-month period.
  • Financial
    • Compiled inventory lists and worked with vendors for product pricing and special orders.
    • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certifications
  • Documentation -
  • CPR
  • Phlebotomy
  • CNA
  • Patient Care Technichian
  • Sales Manager Certificate
  • Microsoft Certified Application Specialist (MCAS)
  • Adobe Certified Expert (ACE) - Photoshop
  • Computer Training Certificate
  • Professional in Human Resources (PHR)
  • Salesforce
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Christian High School
  • University of Missouri-Kansas City

Job Titles Held:

  • Customer Experience Representative
  • Medical Receptionist
  • Medical Assitant/Receptionist (Mother/Baby)
  • Shift Lead/Supervisor

Degrees

  • High School Diploma : 2012
    Associate of Science : pre-pharmacy , 2019

Similar Resumes

View All
Customer-Experience-Specialist-resume-sample

Customer Experience Specialist

Houston, Delaware