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customer supply chain specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Profile

An experienced Customer Care & Supply Chain professional, with a focus on Demand Planning & World Class Customer Support. Strengths include superior communication & analytical skills, dedication to quality, and natural leadership skills. Proven history of success in Supply Chain & Customer Care both as a team member and team leader. Proven experience with demand planning, order management, data analysis, and forecasting. Experience in process implementation and improvement. Experienced in making strategic decisions based on the collection and analysis of large quantities of data. Consistent and dependable as a team member and highly motivated to achieve team goals. Extremely personable and excited to provide meaningful contributions to a team.

Qualifications
  • Superior learning ability
  • Experience in providing world-class customer care
  • High emotional intelligence
  • Excellent interpersonal skills
  • Proficient with technology
  • Strategic planning & communication
  • Highly adaptable
  • Contributes positively to team culture
  • Demand planning experience
  • Masterful written and oral communication
  • Creative problem-solving
  • Account management
  • Skilled in critical thinking
  • Experience in mass data analysis
  • Extremely organized
  • Cross functional work and project management
  • SAP Experience
  • Order management experience
Education and Training
Bachelor of Arts: Organizational Communication, Expected in 2016
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Western Michigan University - Kalamazoo, MI
GPA:
Status - Organizational Communication Major with minors in Management and Psychology. Emphasis on Organizational Leadership, Development, Support, & Improvement through communication and the review & enhancement of communication processes.
Work Experience
Customer Supply Chain Specialist, 04/2021 - 06/2023
Asml N.V. Austin, TX,
  • Drove reduction of site backorder from $3.5 million to $1.5 million over a 7 month span via order management processes.
  • Successfully improved key account's inventory levels for top running SKUs at distribution centers from 20 daysinventory-on-hand to 45 days on average.
  • Achieved Supplier of the Year Award with Epredia's top two distributor accounts in 2021, amidst a historically difficult environment for global supply chain. Accounting for roughly 60% of total site revenue.
  • Successfully transitioned top distributor account from VMI purchasing model to regular EDI ordering.
  • Drove end-user OTIF service levels for top two distributor accounts to all time highs for Epredia (+80% & +90% respectively).
  • Drove reduction past due order lines & $ amount for top distributor account from +$1.8 million to $500k over 7 month span via order management and improved demand planning.
Customer Care Leadership, 09/2016 - 04/2021
Gusto Remote, OR,

Customer Advocate; 9/13/16-4/7/17

Senior Customer Advocate; 4/7/17-7/16/2017

Associate Manager; 7/16/17-1/1/19
Scheduling Associate; 1/1/19-4/1/21

  • Drove team quality assurance scores up to 90% (from 65%) & customer satisfaction scores up to 92% (from 80%) average over 1.5 year span.
  • Drove outreach initiative for new product launch. Improved satisfaction ratings for new product from 60% to 85% over 2 month span.
  • Developed scheduling plan for staff to optimize service performance and coverage. Improved call abondonment rates from 20% to sub 10%.
  • Improved employee cross training rates from 35% to 75%.
Assistant Store Manager, 07/2012 - 08/2016
Tmx Finance Family Of Companies Morrow, GA,
  • Responsible for providing administrative support, sales data entry, managing inventory, and maintaining storefront appearance.
Duplication & Editing Specialist, 09/2012 - 03/2015
Valley Family Church City, STATE,
  • Responsible for preparation & maintenance of church's equipment live and broadcasted events. Oversaw creation and editing of media to be distributed.
Relevant Experience

    Five plus years of experience in Customer Service leadership and operational excellence. 2.5+ years experience in Customer Supply Chain and Order Management, ensuring operational excellence and streamlining of workflow in order to achieve site goals. Proven success supporting top strategic accounts via forecasting, demand planning, and order management. Proven experience as a team lead and manager; effectively managing teams of 20+ Customer Advocates. All experience focused on achieving operational excellence and standardizing channels of work to create ideal outcomes and achieve both internal and external KPI's.

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Resume Overview

School Attended

  • Western Michigan University

Job Titles Held:

  • Customer Supply Chain Specialist
  • Customer Care Leadership
  • Assistant Store Manager
  • Duplication & Editing Specialist

Degrees

  • Bachelor of Arts

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