Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Customer-focused professional with experience in sales, troubleshooting, training, and customer care. 
Core Strengths
  • Strong organizational skills
  • Problem solver
  • Experienced in conflict resolution
  • Active listening skills
  • Experienced in managing/supervising
  • Experienced on the job training
  • Data entry skills ​
  • Meticulous attention to detail
  • Multi-tasker
  • Promoted to new hire trainer in 2007
  • Promoted to Customer Service Manager in 2008
  • Completed Management Seminar and Training in 2008
  • Served as High School volunteer from 2004 to 2013
  • Served as Middle School volunteer from 2010 to 2013
  • Played key role in growth of youth center
  • Managed a small group of students who raised $22,000 for a charity event
  • Completed various training modules in leadership, conflict resolution, and communication. 2004-2013
Work Experience
Custom Framing/Cashier, 05/2013 - 11/2015
Res-Care, Inc. Lincoln, NE, I was responsible for taking customer framing and matting orders, assisting with technical knowledge while upselling and achieving the best possible sale. I prepped and assembled customer orders according to specifications. As a part-time associate, I regularly had higher sales than my full-time coworkers.  
Youth Director, 2010 - 04/2013
Emerald Expositions Denver, CO, Responsible for leading a small team of volunteers and between 15-25 high school students. I organized and planned out weekly lessons, activities, and games. I planned special events such as concerts and youth retreats. Many of the students under my leadership and supervision have also become youth workers/pastors. 
Special Team Collections, 09/2009 - 09/2010
IC System City, STATE, I was handpicked by a client for a special collection team. Decision was based on call history, my ability to keep calm and collected during difficult calls, and my ability to meet my monthly goals. I made and received calls to debtors to collect medical debt. We updated accounts and entered data after the calls were completed. I exceeded my monthly goals 9 out of the 12 months I worked there. 
Customer Service Manager , 08/2004 - 09/2009
Wal-mart Stores Inc. City, STATE, I had 15+ associates directly under me. I conducted new hire interviews, conducted associate evaluations, and followed up with coaching or further training. I ensured the front end of the store ran smooth and assisted customers and associates with technical knowledge. I completed Management training in Spencer, IA. 
Educational Background
: General Studies , Expected in
North Iowa Area Community College - Mason City, IA
I completed one year of general studies with no degree. 
: Art/Art History, Expected in
Riverland Community College - Mason City, IA
I completed 2 years of study with no degree. 
: Christian Education, Expected in
Word Of Truth Cellege - Mason City, IA
Completed 1.5 years. School closed due to low enrollment. No degree received. 

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    School Attended

    • North Iowa Area Community College
    • Riverland Community College
    • Word Of Truth Cellege

    Job Titles Held:

    • Custom Framing/Cashier
    • Youth Director
    • Special Team Collections
    • Customer Service Manager


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