Customer-focused professional with experience in sales, troubleshooting, training, and customer care.
Core Strengths
Strong organizational skills
Problem solver
Experienced in conflict resolution
Active listening skills
Experienced in managing/supervising
Experienced on the job training
Data entry skills
Meticulous attention to detail
Multi-tasker
Accomplishments
Promoted to new hire trainer in 2007
Promoted to Customer Service Manager in 2008
Completed Management Seminar and Training in 2008
Served as High School volunteer from 2004 to 2013
Served as Middle School volunteer from 2010 to 2013
Played key role in growth of youth center
Managed a small group of students who raised $22,000 for a charity event
Completed various training modules in leadership, conflict resolution, and communication. 2004-2013
Work Experience
Custom Framing/Cashier, 05/2013 - 11/2015 Res-Care, Inc. – Lincoln, NE, I was responsible for taking customer framing and matting orders, assisting with technical knowledge while upselling and achieving the best possible sale. I prepped and assembled customer orders according to specifications. As a part-time associate, I regularly had higher sales than my full-time coworkers.
Youth Director, 2010 - 04/2013 Emerald Expositions – Denver, CO, Responsible for leading a small team of volunteers and between 15-25 high school students. I organized and planned out weekly lessons, activities, and games. I planned special events such as concerts and youth retreats. Many of the students under my leadership and supervision have also become youth workers/pastors.
Special Team Collections, 09/2009 - 09/2010 IC System – City, STATE, I was handpicked by a client for a special collection team. Decision was based on call history, my ability to keep calm and collected during difficult calls, and my ability to meet my monthly goals. I made and received calls to debtors to collect medical debt. We updated accounts and entered data after the calls were completed. I exceeded my monthly goals 9 out of the 12 months I worked there.
Customer Service Manager , 08/2004 - 09/2009 Wal-mart Stores Inc. – City, STATE, I had 15+ associates directly under me. I conducted new hire interviews, conducted associate evaluations, and followed up with coaching or further training. I ensured the front end of the store ran smooth and assisted customers and associates with technical knowledge. I completed Management training in Spencer, IA.
Educational Background
: General Studies , Expected in - North Iowa Area Community College - Mason City, IA GPA: I completed one year of general studies with no degree.
: Art/Art History, Expected in - Riverland Community College - Mason City, IA GPA: I completed 2 years of study with no degree.
: Christian Education, Expected in - Word Of Truth Cellege - Mason City, IA GPA: Completed 1.5 years. School closed due to low enrollment. No degree received.
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