Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize partner engagement and performance.

Skills
  • Partner training and development
  • Brand management
  • Systems and automation applications including:
  • Workforce Manager, Risk Solutions, BI, iDevelop,
  • SRS, PeopleSoft, and general Partnernet functions
  • Item Code Order processing
  • Microsoft Office
  • Issue and conflict resolution
  • Building relationships
  • Effective Communication
  • Time management
  • Technologically savvy
  • Meeting planning
  • Sensitive material handling
  • Event coordination
  • Organization and efficiency
  • Office equipment maintenance
  • Partner coaching
  • Risk management
  • Merchandising
  • Spreadsheet development
  • Resourceful
  • Food service knowledge
  • Special events planning
  • Event calendar management
  • Managing events start to finish
  • Vendor management
  • Knowledgeable of ORT process, ATO, and WGO
Experience
Curbside Manager II, 10/2019 to Current
Walser Automotive GroupBloomington, MN,
  • Assigned tasks to partners to fit skill levels and maximize team performance.
  • Recruited and hired qualified partners to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with team to maximize customer satisfaction, streamline processes and improve bottom-line profitability.
  • Reduced shrink by developing culture of loss prevention and improving missing items, re-deliveries and substitution percent.
  • Managed shifts in absence of primary manager to deliver excellent customer service while promoting sales.
  • Maintained an organized department by following A+ standards and SOPs
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Set challenging yet attainable goals to encourage continuous partner development.
  • Maintained team progress against performance goals by motivating staff and proactively resolving department-level issues.
  • Effectively communicated deparment metrics, opportunities, and challenges to store leadership in order to maintain a high level of customer service and partner development.
  • Assisted other departments as needed during COVID-19 pandemic and extreme weather. Including communicating schedule changes, covering shifts, redirecting partners and aiding customers.
Showtime Manager, 11/2014 to 09/2019
H-E-BCity, STATE,
  • Educates Customers one-on-one through active sampling, hand sampling, demos and classes, suggesting serving combinations, scheduling events establish demo schedules
  • Designs and executes merchandising programs to include total store events, while also coordinating product and demos with all department managers and store leadership.
  • Promotes division and store events through powerful planning, merchandising and taking advantage of traffic
  • Achieves sales goals, prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
  • Schedules demos/selling events for total store
  • Manages Partner morale and retention through coaching and developing
  • Developed a partner into the Showtime Lead position, essentially running the business in my absence
  • Train partners to provide excellent customer service and works with the staff in the department and the entire store to ensure that standards are upheld
  • Monitors department budget and payroll including product, labor, and expenses
  • Provides direction, hands on/ one-on-one training, and feedback to all department personnel
  • Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met
  • Aid in creating custom flyers, signage, and other various event communication including PowerPoints for Total Store Events
  • Acts as liaison with H-E-B and Vendors
Service Admin, 01/2012 to 12/2013
H-E-BCity, STATE,
  • Completed weekly payroll, including reporting, training credits, time punch errors, and filing documents as needed.
  • Worked frequently with WFM for scheduling, payroll keeping and reviewing partner punches.
  • Handled My Career postings for departments, including scheduling candidate interviews, completing background checks, processing identification and required documents.
  • Processed rehires, transfers, and terminations, including submitting proper forms and paperwork to HR compliance as needed.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Processed and handled uniform orders for total store
  • Pulled daily/weekly sales and labor reports for store leadership.
  • Coordinated with TSL on daily tasks to complete, ie: partner of the month, partner appreciation events, updating communication boards, etc.
  • Communicated required or pending training to departments for execution
  • Assisted CCO with time and attendance documentation while also reviewing violations and missing punches in WFM.
Education and Training
Bachelor of Science: Human Resources Management, Expected in 01/2018
Southern New Hampshire University - Hooksett, NH
GPA:
Associate of Arts: Theater Arts, Expected in 05/2012
San Antonio College - San Antonio, TX
GPA:
Certifications
  • Certified Food Management Training - 2019

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Resume Overview

School Attended

  • Southern New Hampshire University
  • San Antonio College

Job Titles Held:

  • Curbside Manager II
  • Showtime Manager
  • Service Admin

Degrees

  • Bachelor of Science
  • Associate of Arts

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