cruise specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Able to work flexible schedules according to the requirements. Ability to listen and follow directions. Able to work in groups and be a team member. Creative Excellent Communication Skills

Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely.

Focused Customer Service Agent with 3 years answering incoming requests in work-from-home environment. Knowledgeable expert with stellar research and problem-solving skills. Poised when quickly responding to high volume of customers. Exceptional work ethic and schedule flexibility.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Customer assistance
  • Product knowledge
  • Payment processing
  • Billing support
  • Inbound calls
  • Customer database documentation
  • New patient registration
  • Company policies
  • Microsoft Office expertise
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Quality assurance controls
  • Customer relations
  • High-energy attitude
  • Inbound and Outbound Calling
  • Technologically savvy
  • Call Center Operations
  • In-store support
  • Travel Itineraries
  • Payment Processing
  • Active Listening
  • Transportation Booking
  • Relationship Building
  • Reservations Booking
  • Microsoft Office
  • Customer Service
  • Data Entry
  • Client Records
  • CRM Software
  • Critical Thinking
  • Community Activities
  • Care Plan Management
  • Compassionate Client Care
  • Behavior Redirection
  • Supportive Personality
  • Attentive to People
  • Team Collaboration
  • Time Management
  • Clear Communication
  • Household Cleaning
  • Diet and Nutrition
  • Bedside Care
  • Convalescence Support
  • Ability to Lift Clients
  • Personal Hygiene Assistance
  • Client Records Management
  • Care Planning
  • Knowledge of State Regulations
  • Case Management Experience
06/2021 to 08/2022
Cruise Specialist Vivint Smart Home, Inc. Dallas, TX,
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Completed ongoing training with company and travel partners.
  • Coordinated ground transportation to and from accommodations for clients.
  • Maintained relationships with travel partners and vendors.
  • Booked transportation and hotel reservations using computer or telephone.
  • Stayed up to date on travel industry, policies and restrictions.
  • Collected payment for transportation and accommodations from customers.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
10/2020 to 01/2022
Work From Home Customer Service Agent The Tjx Companies, Inc. Commack, NY,
  • Amazon Work from home call agent
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered inbound customer calls and responded to inquiries.
  • Listened to client concerns and asked questions to better understand needs.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Processed layaways, returns and exchanges.
01/2020 to 07/2020
In Home Care Provider Massmarkets West Des Moines, IA,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
11/2019 to 01/2020
Independent Contractor Erickson Living Highlands Ranch, CO,
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
  • Identified and analyzed business strategies to increase company longevity.
  • Prepared images for client websites with Adobe Photoshop.
  • Utilized impressive time management and prioritization skills to meet challenging deadlines.
  • Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
  • Marketed freelance services through social media platforms, word-of-mouth and referrals.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
02/2018 to 12/2019
Cashier Dominion Senior Living Maryville, TN,
  • Cooker
  • Worked closely with front-end staff to assist customers.
  • Stocking/restocking products and food and drink beverages
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
10/2018 to 08/2019
Call center agent Walt Disney Co. Niagara Falls, NY,
  • As a telephone interviewer I will be responsible for conducting surveys over the phone as well as recording the responses I receive with accuracy
  • Speaking to customers in a respectful manner
  • Listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
  • Typing speed of 30 wpm while maintaining accuracy is preferred
  • To sit and type for the majority of shifts
01/2016 to 01/2018
Customer Service Associate Aaa Of Southern California Easton, PA,
  • Taking customers calls
  • Communicating with customers
  • Respect customers wants and need
  • Very focused on my task
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Used collateral material and documents to share information about services, products and promotions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
11/2016 to 08/2017
VOLUNTEER Culinary Arts, Atlanta Job Corps City, STATE,
  • Serve safe Certification March 18,2017
  • Raised funds for organization through community outreach initiatives.
  • Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
  • Assisted with and organized programs, events and activities to drive outreach initiatives.
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Organized volunteer schedules and duties to maximize productivity.
  • Met community outreach goals through lead generation and conversion.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Set up tables and chairs and unloaded equipment for various volunteer events.
  • Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
11/2016 to 08/2017
Chef Assistant Educational Services, Job Corps City, STATE,
  • Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Prepared salads and meats according to recipes, chopping and storing items for later use.
  • Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Used manual or electric appliances to clean, peel, slice and trim food.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Weighed, measured and mixed ingredients according to recipes or personal judgment.
Travel Agent Devant Travels City, STATE,
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Explained benefits of purchasing travel insurance with clients.
  • Participated in travel seminars and remained up-to-date on market trends.
  • Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Researched hotels and airfare options to best meet client needs and expectations.
Education and Training
Expected in 08/2017 to to
High School Diploma:
PENN FOSTER HIGH SCHOOL, Atlanta Job - Corps Atlanta, GA
Expected in to to
: Health Administration Assistant
Carrington College online MMA, Some college - ,
Medical Administrative Assistant
Expected in to to
: Photography
Arts Institute Of Las vegas- Some College - Henderson, NV,
Additional Information
  • Angelina Hayes/supervisor company-liferoyaltie entertainment # 760-265-7074 Tiffany-Hot dog on a stick manager # 702-984-1818 Chef young Atlanta job corps chef #470-343-3933 0

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Resume Overview

School Attended

  • Carrington College online MMA, Some college
  • Arts Institute Of Las vegas- Some College

Job Titles Held:

  • Cruise Specialist
  • Work From Home Customer Service Agent
  • In Home Care Provider
  • Independent Contractor
  • Cashier
  • Call center agent
  • Customer Service Associate
  • Chef Assistant
  • Travel Agent


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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