LiveCareer-Resume

cruise musician resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Passionate creative offering skills in client rapport and building lasting relationships. Pursuing a position where a qualified individual with an understanding of exciting new fashion trends and an appreciation for luxurious fashion is highly sought.

Skills
  • Wedding Dress Modeling
  • Styling supplies
  • Creating unique shopping experiences
  • Accessories and footwear
  • Fashion trends
  • Understanding of colors
  • Proper phone etiquette
  • Spreadsheet management
  • Administrative support specialist
  • Client satisfaction
  • Product knowledge
  • Schedule coordination
  • Documentation management
  • Social media proficiency
  • Marketing understanding
  • Problem resolution
  • Inventory management
  • Planning and coordination
  • Relationship development
  • Customer service
  • Credit card payment processing
  • Technologically savvy
  • High-energy attitude
  • Problem-solving abilities
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Business development understanding
  • Active listening
  • Retail sales customer service
  • Posing
  • Branding
Experience
Stylist , 07/2020 to Current
Roosters Men's Grooming CenterOxford, MI,
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Greeted each client and asked questions to determine fashion needs.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Scheduled appointments for customers using [Software].
  • Collected payment from customers and scheduled next appointments.
  • Kept work area clean and neat to stay productive.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Cruise Musician, 02/2020 to 03/2020
Planet Fitness Inc.Lorain, OH,
  • Performed and entertained guests on the Carnival Breeze in order to improve the guest experience and create a warm, inviting atmosphere in which guests feel comfortable and welcomed.
  • Engaged in conversations with guests outside of scheduled performance time in order to create relationships with guests and improve customer experience.
  • Worked closely with team members and management to deliver great entertainment value, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Customer Service Representative, 03/2019 to 02/2020
Blessing Health SystemKeokuk, IA,
  • Customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales of books, supplies, and digital resources.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.Informed
  • Assisted approximately 50-60 customers each day with questions regarding their order, purchasing process, and available items.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
  • Trained over a dozen new employees each quarter in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by Lifeway regulatory agencies.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Admissions Counselor, 01/2015 to 02/2019
Osl RetailFederal Way, WA,
  • Documented, maintained and tracked prospective student applications.
  • Recommended special classes for students lagging in grades.
  • Supported students with filling out college application forms.
  • Recruited and found potential students for academic programs.
  • Assisted students in career planning and provided scholarship facilities to deserving students.
  • Improved relationships with multiple university departments to assure student success.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Counseled students in career planning, job placement, and academic goals.
  • Monitored students academic progress, mental health and sociability through ongoing individual assessments.
  • Encouraged students in educational and career planning workshops with peers.
  • Achieved cost-savings by developing functional solutions to financial problems.
  • Collaborated with others to discuss new career opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Learned Microsoft Excel and Computer program to support office needs.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized Populi to compile data gathered from various sources.
  • Handled all delegated tasks, including open house days and events.
  • Answered 10 calls per day to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered information to collegiate fairs across the country.
Retail Sales Associate, 06/2014 to 11/2014
Plato's ClosetCity, STATE,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Stocked, replenished and organized inventory, completing tasks 80% faster than average associates.
Education and Training
Bachelor of Arts: Music Performance, Expected in 05/2014
Visible Music College - Memphis, TN,
GPA:

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Resume Overview

School Attended

  • Visible Music College

Job Titles Held:

  • Stylist
  • Cruise Musician
  • Customer Service Representative
  • Admissions Counselor
  • Retail Sales Associate

Degrees

  • Bachelor of Arts

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