crisis intervention worker resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated plant management professional driven to maximize team productivity. Team builder versed in morale-building and efficiency- boosting strategies. Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning one year.

Talented Pasteurizer proficient in cost controls and waste reduction. Background in dairy. Enthusiastic about taking on challenging objectives and turning around underperforming operations. Forever an asset and never a liability.

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 10 staff members. Resolved product issue through consumer testing. Collaborated with team of 5 in the development of more efficient sanitation guidelines. That lowered the bacterial count by 90 percent.

Knowledgeable and compassionate Crisis Intervention Worker with one year of experience and valid Cognitive Behavioral Training certification. And over 300 hours of training in field. Expertise helping with suicidal and homicidal crises. With a measure of compassion Proficient in both telephone and text support.

  • Cognitive Behavioral Training
  • Youth and young adult mentorship
  • Licensed General Pasteurizer
  • Inbound And Outbound Calling
  • Mitigated librarian workload by independently managing basic duties
  • Processed customer fines and educated individual patrons on ways minimize future charges
  • Maintained and updated patron records in library system database.
  • Showed patrons where to find library resources and collected
  • Worked flexible hours; night, weekend, and holiday shifts
  • Offered friendly and efficient service to customers
  • Participated in team-building activities to enhance working
  • Used Microsoft Word and other software tools to create documents
  • And other communications
  • Monitored company inventory to keep stock levels and databases
  • Law Enforcement Collaboration
  • Supportive Counseling
  • Crisis Evaluation and Intervention
  • Client Needs Assessment
Work History
04/2022 to Current
Crisis Intervention Worker Greater Sacramento Urban League City, STATE,
  • Active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Spearheaded group counseling sessions to help individuals deal with chronic homelessness and generational gang poverty issues issues.
  • Boosted Oak Park-area counseling by developing 3-prong approach in collaboration with interdisciplinary practitioners.
  • Delivered individualized counseling services to clients working through mental illness and substance abuse.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Created community-oriented counseling program to positively impact community concerns.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence. Serving in role of office liaison between law enforcement, hospitals and
  • Friends and victims family. During moments of community violence.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Managed caseload of 15 troubled youth and three young adults. paired them with resources through our agency or others.
  • Visiting troubled youth in custody. Utilizing Cognitive Behavior Training techniques
  • Creating and spearheading programs to both increase visibility and educational levels of marginalized community.
  • Courting corporate sponsors for both programs and community events.
06/2018 to 09/2019
Leadman/General Pasteurizer California Department Of Corrections And Rehabilitation City, STATE,
  • Supervised employee performance, preventive maintenance and safety
  • Provided guidance to management regarding project bids for onsite improvements
  • Procured pricing information from various vendors to support cost- effective purchasing
  • Developed and implemented employee incentive programs to promote top performance
  • Delegated tasks to carefully selected employees in alignment with resource management goals
  • Handled 10 to 15 calls per day to address customer inquiries and concerns

02/2011 to 03/2018
Law Library Technician California Department Of Corrections And Rehabilitation City, STATE,
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored company inventory to keep stock levels and databases updated.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used coordination and planning skills to achieve results according to schedule.
Expected in 06/1997 to to
High School Diploma:
Luther Burbank High School - Sacramento, CA,

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Resume Overview

School Attended

  • Luther Burbank High School

Job Titles Held:

  • Crisis Intervention Worker
  • Leadman/General Pasteurizer
  • Law Library Technician


  • High School Diploma

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