Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious student pursuing a Sociology Masters degree eager to contribute developed knowledge in mental health. Skilled in critical thinking and communication in all settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Equipped to manage different types of emergency situations, build alliances and screen for specific services. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis. Trained to respond to inbound calls and texts. Responsive to individual's personal requirements and customize support approaches. Good documentation, assessment and resource management skills. A crisis response team member well-versed in applying skills to bring calm to critical situations. Familiar with active listing, interpersonal communication and collaborative problem-solving techniques. Focused on providing vital support to all clients.

  • Documentation skills
  • Inbound call management
  • Alliance building
  • Safety planning
  • Clinical Documentation
  • Confidential records
  • Tracking client progress
  • Client goal planning
  • Safety and risk assessments
  • Flexible
  • Critical thinking
  • MS Office
  • Friendly, positive attitude
  • Conflict resolution
  • Problem resolution
  • Planning
  • Analytical
  • Customer service
  • Consulting experience
  • Document management
  • Interdisciplinary teamwork
  • Program coordination
  • Patient relationship management
  • Time management
  • Reliable and trustworthy
  • Organizational skills
  • Work ethic
  • Multitasking
  • Working collaboratively
  • Active listening
  • Organization
  • Team building
  • Leadership
  • Microsoft proficiency
  • Research and analysis
  • Quantitative skills
  • Ability to analyze reports
  • People skills
Crisis Intervention Specialist, 03/2021 - Current
Hunterdon Healthcare Bridgewater, NJ,
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Collected and documented information from each client about concerns and any available contextual details.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Educated family members and helped each support clients by improving coping techniques.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Modified treatment plans to support client goals and status.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Barista , 02/2019 - Current
Giant Eagle, Inc. Massillon, OH,
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained highest standards of conduct and service to support company reputation.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Weighed, ground and packed coffee per customer orders.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Operated cash register, collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Greeted guests with pleasant smile and superior customer service.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Youth Program Assistant, 07/2016 - 07/2020
Goodwill Seattle Kirkland, WA,
  • Coordinated facilities preparation, break-down and cleaning for each event and activity.
  • Oversaw intake services for youth joining Davis-Monthan AFB youth program, including completing paperwork and determining placements.
  • Trained and managed volunteer staff to accomplish program objectives.
  • Administered recreation programs to keep activities running smoothly.
  • Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 8 and 18.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Recommended improved life choices to enhance client outcomes.
  • Educated patients on various resources, services and programs to maximize care.
  • Conferred with Boys and Girls Club of America and Air Force Youth programs to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Scheduled staff for adequate supervision of children and effective implementation of scheduled activities.
  • Kept program on-track with well-coordinated activity schedules and other administrative plans, including emergency drills, accident reporting and parent communications.
  • Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Provided close supervision and monitored daily activities of children in facility.
  • Added new recreational activities to program to encourage participation in cooking classes, book clubs and oil painting.
  • Used various skills, including active listening to effective collaborate and communicate with children, fellow personnel and parents.
  • Planned and implemented developmentally appropriate curriculum to meet needs of 8-18 youths
Education and Training
Master of Arts: Sociology, Expected in
Indiana University of Pennsylvania - Indiana, PA
Bachelor of Arts: Social Psychology, Expected in 06/2020
University of Arizona - Tucson, AZ
Associate of Arts: Psychology , Expected in 06/2020
University of Arizona - Tucson, AZ
High School Diploma: , Expected in 05/2014
Sonoran Science Academy-Davis Monthan - Tucson, AZ

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School Attended

  • Indiana University of Pennsylvania
  • University of Arizona
  • University of Arizona
  • Sonoran Science Academy-Davis Monthan

Job Titles Held:

  • Crisis Intervention Specialist
  • Barista
  • Youth Program Assistant


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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