Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Exceptional communication skills
Professional phone etiquette
Ledger and balance sheet competency
Credit card processing
Strong Data entry skills
Strong banking ethics
Proficient in 10-key
Credit Card ProcessorNBH Bank, N.A. (FKA Bank Midwest, N.A.) - Kansas City, KS12/2000 - Current Process all incoming personal credit card applications and underwrite request or assign to additional underwriter. Upon approval, upload new account, build file, and send client welcome packet. Type adverse action notices and mail to client when application denied. Work with small business loan department to obtain required documentation and upload small business credit cards. Through electronic reports, monitor accounts for fraud and work with Visa representative to establish whether transactions are valid or fraud. Handle incoming calls for credit card department; assisting client in research and revolving credit card issues. Maintain credit card log for compliance, work with debt management clients / companies to alleviate debt, and act as backup for co-worker in processing payments and balancing credit card / general ledgers accounts.
Initiate out-going calls to collect on past due credit card accounts. Assign charged off consumer loan accounts to outside attorney or collection agency for additional collection followup. Maintain working relationship with attorney and collection agency, providing assistance as needed in order to collect on the account. Assign, upload online repo request, monitor, and aide in the repossession of consumer loan collateral; working with client to obtain collateral or satisfy the loan.
Associate of Applied Science: Business AdministrationKansas City Kansas Community College - Kansas City, KSMay 2010