credit card member service representative resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Excellent communicator with 3 years in a demanding call center environment as a Customer/Member Service Representative. Call Center Representative well versed in member support in a high call volume environment. Superior computer skills and telephone etiquette. Motivated and energetic personality with 7 years retail experience in a fast-paced,team based environment.

Exceptional communication skills

Adheres to customer/member service procedures

Extensive experience in member/customer service in a call center

Experienced in sales,cross selling and upselling environment

Expert knowledge of multiple financial products such as credit cards

Exceptional workflow management


Business Grammer & Proofreading L&D Class

Business Writing & Email L&D Class

Advanced knowledge of consumer credit card applications and service

Advanced using appropriate cross servicing techniques and member engagement methods

Expert interacting in tactfully and effectively difficult situations

Experienced in composing correspondence that adheres to grammer and Navy Federal writing style and standards


Work History
01/2015 to Current
Credit Card Member Service Representative Covance Salt Lake City, ,
  • Team Meeting Minutes Reminder For Team DiCaprio
  • Credit Card Manual Update Scholar For Team DiCaprio
  • Motivational Quote Advisor For Team DiCaprio
  • Effective liason between members and internal departments
  • Defused volatile member situations calmly and courteously.
  • Met or exceeded service and quality standards every review period.
  • Acted professionally and patiently when addressing negative member feedback.
  • Managed high call volume with tact and professionalism.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Referred unresolved member grievances to designated departments for further investigation.
  • Accurately documented, researched and resolved member service issues.
  • Addressed and resolved member product complaints empathetically and professionally.
  • Provided an elevated member experience to generate a loyal clientèle.
  • Asked open-ended questions to assess member needs.
04/2012 to 10/2014
Billing Service Representative Mcdonald's Attleboro, ,

  • Set up and explained new membership contracts.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Learned, referenced and applied product knowledge information.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Helped drive sales goals and achieve monthly quotas.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Directed calls to appropriate individuals and departments.
03/2008 to 04/2012
Crew Trainer McDonalds City, ,

  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Served as the main liaison between customers, and management.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

(5) Navy Federal Member Compliments

(9) 100% Quality Service Evaluations

Most Improved Gem Recognition For Team DiCaprio

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Resume Overview

School Attended

    Job Titles Held:

    • Credit Card Member Service Representative
    • Billing Service Representative
    • Crew Trainer


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