Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth Over 5 years in the customer service industry with experience in driving and increasing sales while possessing leadership skills with excellent work ethics. Demonstration of high tolerance in pressured situations and grasp concepts quickly.
Excel * Outlook * Word * SAS * SQL * Access * Falcon * Lotus Notes * AMR IER * Ruma
Exceeded corporate target for customer satisfaction for more than 12 months in a row.
Credit Card Marketing Officer, 01/2014 to CurrentBANK OF AMERICA － Kennesaw, GA
Consult with customers to resolve complaints and verify financial and credit transactions.
Prepare reports that include the degree of risk involved in extending credit or lending money.
Analyze credit data and financial statements to determine the degree of risk.
Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Generate financial ratios, using computer programs, to evaluate customers' financial status.
Customer care professional/Technical support, 01/2011 to 01/2013TIME WARNER CABLE － Morrisville, NC
Respond to customer phone inquiries regarding new and or current services, provide information and perform a variety of duties within the Customer Care consistent with departmental and Company policies and procedures.
Process customer payments and solve customer problems within company policies and guidelines and handle routine customer care calls, solicit sales of new customers, up sell services and provide benefits and features of TWC products to existing customers.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Insurance Policy Processing Clerk, 02/2008 to 02/2011NATIONWIDE MUTUAL INSURANCE COMPANY － Raleigh, NC
Performed data entry on a variety of software programs and specialized departmental databases.
Interview clients and take their calls to provide customer service and obtain information on claims.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
High School Diploma:2003SUITLAND HIGH SCHOOL － Forestville, MD
BBA:Business AdministrationStrayer University3.5 GPA Member of The Honors Club.