Credit Card Collection Specialist II Resume Example
Committed Customer Service Representative able to maintain customer satisfaction to company standards, success and reputation. Ability to deliver quality service to clients and vendors in full detail to exceed customer expectations. Reliable and resourceful as well as strong communication, written and problem solving skills. Outstanding ability to cultivate relationships with customers, staff and management to establish work environment professionalism. Multi-talented representative consistently rewarded for success in planning and operational improvements. Experience in staff management procedures positively impacting overall morale and productivity.
Strong Leadership and Organizational Skills Interpersonal and Communication Skills Negotiation, Problem solving and Analytical Skills Ability to handle high stress situations with professionalism and courtesy Computer and software proficient in Microsoft Word, Excel Intermediate, Internet research and information collection, data entry, and report writing
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Timken – Tiffin , OH
- Handling a high influx of inbound and outbound calls pertaining to the reconciliation of delinquent accounts.
- Schedule electronic payments with checking account data and postdating future payments.
- Assist card members with payment programs long or short term or referred to credit counseling if eligible.
- Make independent decisions and exercise sound judgment based on customers needs.
- Provide coaching and feedback to other colleagues when necessary and assisted with procedures to en- hance job performance.
- Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures.
- Established rapport in order to overcome objections and negotiate payment of the debt.
- Communicated to customer assist teams if payment was not accessible on first resolve in order to give a second review of account to collect debt.
- Responsible for recording payments collected daily and tracking progress on collectable accounts.
- Calculate daily metrics from team staff at the end of shift and input data on a spread sheet for manager.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Developed strong relationships with coworkers and managers.
JP Morgan Chase – City , STATE
- Assist customers with payments on Auto Loans and offered other payment options.
- Resolved issues with title inquiries, State Change, loan modification, name and address discrepancies.
- Referred customers to direct auto loan departments to initiate applications for new loans or refinance.
- Engaged customers with various concerns to obtain clarity on their concerns and resolve problems.
- Informed customers on payoff process and how titles are obtained after the loan has been satisfied.
- Assisted Dealers, Insurance agents and credit unions to provide payoff information for customers.
- Maintained confidentiality by using security protocols to verify and validate account authentication.
- Directed and transferred customers to other departments tailored for the customers needs.
- Build lasting relationships with customers and promoted other bank products for more effective service.
- Educated customers on how principal balances are reduced by effectively paying simple interest loans.
- Owned customers issues from start to finish to deescalate the call and enhanced customer experience.
Spherion Staffing Services, TheCoca-Cola Company – City , STATE
- Operated a packing machine for bottle products.
- Maintained and cleaned machinery parts for production and inspection.
- Checked label quality accuracy hourly for date and time on packages.
- Continuously participated in safety courses and reviewed guidelines for safe machine and factory operation.
- Recorded material usage daily and entered data factory database.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
LabCorp – City , STATE
- Created new accounts and verified existing ones for clients in company data base
- Documented all customer inquiries and comments
- Responded to all customer inquiries via phone, e-mail, phone and in person.
- Resolved customer grievances immediately and offered other solutions to enhance customer experience.
- Office coordinator supervised team expectations and resolved client issues and concerns.
- Able to remain poised when handling stress and customer aggravation with courtesy and politeness to attain customer satisfaction.
- Collected co-pays, delinquency payments and offered account resolution and automatic credit card draft service.
- Handled cash, checks and credit cards and entered transactions in company data base.
- Collected Blood samples and other specimen for Laboratory testing.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
National Healthcare Association - City
Monroe College
Adlai E.Stevenson High School - City
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Resume Overview
School Attended
- National Healthcare Association
- Monroe College
- Adlai E.Stevenson High School
Job Titles Held:
- Credit Card Collection Specialist II
- Customer Support Specialist/Auto Finance Retail
- Machine Operator
- Customer Service Representative /Phlebotomist, Phlebotomist/Patient Intake/Customer Service Representative
Degrees
- Phlebotomy , 01/2011
HIPAA Training : 2011
AA degree : Computer Science , 1999
High School Diploma : 06/1996
National Phlebotomy Certification American Red Cross
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