LiveCareer-Resume

creative designer resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Multitasking
  • Teambuilding
  • Analytical
  • Team direction
  • Troubleshooting skills
  • Presentation of designs
  • Collaboration and coordination
  • Sketches, drawings and illustrations
  • Design improvements
  • Interpersonal and written communication
  • Clerical
  • Report creation
  • Microsoft Office expertise
  • Sales expertise
  • Schedule mastery
  • Clerical support
  • Quality control
  • Customer relations
  • Inbound and Outbound Calling
  • Adaptive team player
  • Retail sales customer service
  • High-energy attitude
  • Conflict mediation
  • Product organization
  • Technologically savvy
  • Problem-solving abilities
Experience
Creative Designer, 03/2019 - Current
Zagg Midvale, UT,
  • Joined components together to form completed units using glue, dowels, nails, screws, and clamps.
  • Cut, shaped and fitted materials and components using woodworking tools.
  • Selected crafting materials based on strength, size, malleability, color, texture and other characteristics.
  • Operated, maintained and repaired diverse range of equipment including routers, saws and sanders.
  • Finished wood items and construction using sanding techniques.
  • Completed assembly of hand-made wood items and packaged for shipping.
  • Read and followed plans to complete tasks according to requirements.
  • Determined materials needed by reviewing drawings and performing simple math to calculate dimensions.
  • Set up and maintained cutters, drills and bits.
  • Performed troubleshooting to diagnose and resolve machinery issues.
Sales and Customer Service Representative, , 08/2018 - 05/2021
Alorica Inc. Cutler Ridge, FL,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Performed comprehensive market research to expand sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated quotes, processed payments and documented customer communications.
Collections Agent, 01/2017 - 10/2018
Human Good South Lake Tahoe, CA,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Resolved billing discrepancies and customer credit issues.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
Medical Records Technician, 03/2013 - 12/2016
Summit Medical Group City, STATE,
  • Provided respectful assistance to patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Purged outdated files.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Wrote reports, emails, memoranda, letters and releases.
  • Typed medical orders for procedures and laboratory tests.
  • Assigned patients to correct diagnosis-related groups.
Education and Training
High School Diploma: , Expected in 05/2005
-
Powell High School - Powell, TN
GPA:
Status -
: , Expected in
-
Pellissippi State Community College - Knoxville, TN
GPA:
Status -

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Resume Overview

School Attended

  • Powell High School
  • Pellissippi State Community College

Job Titles Held:

  • Creative Designer
  • Sales and Customer Service Representative,
  • Collections Agent
  • Medical Records Technician

Degrees

  • High School Diploma
  • Some College (No Degree)

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