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course director and program analyst resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned leader bringing 20 years of experience in superior leadership, development, and education of employees. Adept at developing and presenting engaging resource programs in alignment with stakeholder objectives. Dedicated to supporting organizational mission and vision while consistently improving service delivery.

Skills
  • Project management
  • Team development
  • Compliance
  • Training development
  • Process evaluations
  • Company policies and procedures
  • Human Resource Management
  • Employee engagement
Education and Training
DeVry College of New York New York, NY, Expected in 06/2020 Master of Human Resource Management : - GPA :
DeVry College of New York New York, NY, Expected in 02/2020 Graduate Certificate : Human Resources Management - GPA :
Keller Graduate School of Management Charlotte, NC, Expected in 08/2014 MBA : Human Resources - GPA :
DeVry University Jacksonville, FL, Expected in 03/2013 Bachelor of Science : Technical Management - GPA :
Military Service

Branch: United States Air Force

Service Country: United States

Rank: Master Sergeant (Retired)

Sep 30. 2011

Experience
United States Air Force Expeditionary Center - Course Director and Program Analyst
City, STATE, 01/2017 - 04/2022

Researched laws, regulations, guidelines, and approved procedures in support of six projects and four programs, including identifying problem areas and recommending improvements to organizational objectives. Conducted training needs assessments, identifying individuals' current skill level compared to the required competency for the position.

  • Analyzed 300 employee surveys and revised company policies and instructional aides, surpassing internal/external stakeholders' standards.
  • Developed more than 40 employee handbooks, including design and layout, elevating 630 employees' KSAs to meet rigorous job demands.
  • Delivered 120 training objectives to 74 employees by mobilizing to eight organizations, saving stakeholders $320,000 in training costs.
  • Drafted/submitted over 100 assessments to the functional manager and leadership, improving employee performance rating by 25%.
  • Developed/led career field Web-based training project and completed 2 months early; enabling 3,000 personnel to complete up-grade training 30% faster.
  • Directed key advisers regarding complex issues in an audit environment; justified conclusions reached, and provided a course of action.
  • Accumulated 1044 hours of classroom instruction that improved 14 cognitive behaviors in trainees as identified by stakeholders' training strategies.
  • Overhauled 24-course training objectives through effective employee surveys, improving training and development from 4.6 to 5/5 rating.
Blue Force Services - USAF Training and Development Manager
City, STATE, 01/2016 - 12/2016

Planned and led training programs on personnel to enhance new hires' knowledge, engagement, satisfaction, and performance. Managed training calendar for the entire fiscal year, including assigning required resources.

  • Designed robust instructional methods and revamped career development program by employing just-in-time training, cutting the overall training budget by 20%.
  • Analyzed/enforced congressional mandates for a $14 million incentive payroll through validating 12/18 year pay entitlements, diminishing fraud/waste, and abuse.
  • Singled out limited factors hindering training by creating Ad-Hoc reports, which enabled 289 personnel to improve their strengths by 25%.
  • Coordinated monthly draft presentations with leadership and incorporated edits/changes into PowerPoint briefings; assured statistical analyses of training trends/data creditability to 100%.
USAF - Assistant 1C0 Command Functional Manager
City, STATE, 04/2006 - 09/2011

Developed career-field policies & systems procedures for military and civilian resource managers worldwide. Conducted Staff Assistance Visit inspections visit on 94 organizations and managed human relations programs that facilitated additional day-to-day operations taskings.

  • Led audit program for two offices while creating sound internal procedures that reduced training documentation errors by 15%, ranked #1 out of 5 organizations by Air Force Audit Agency.
  • Performed 1500 hours of program audits and assured Department of Defense guidelines were met; lauded by IG Director for fair and outstanding program assessments.
  • Interpreted DoD policies/guidelines, to include safeguarding the collection, access, dissemination, and storage of employees' career data, with zero violations found during the inspection.
  • Implemented a phase training model based on the career ladder and work preparation guidelines, which reduced employee formal upgrade training time saving $7,000 annually.

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Resume Overview

School Attended

  • DeVry College of New York
  • DeVry College of New York
  • Keller Graduate School of Management
  • DeVry University

Job Titles Held:

  • Course Director and Program Analyst
  • USAF Training and Development Manager
  • Assistant 1C0 Command Functional Manager

Degrees

  • Master of Human Resource Management
  • Graduate Certificate
  • MBA
  • Bachelor of Science
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