courier resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated Courier with significant experience transporting medical records, specimens, medical supplies, packages and mail. Detailed and focused on delivering items within designated timeframes. Detail-oriented with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills.

  • Reliable and trustworthy
  • Customer service
  • Coordinating efficient routes
  • Mail and distribution services
  • Delivering time-sensitive specimens
  • Microsoft Office Suite knowledge
  • Organizational skills
  • Quality assurance
  • Inventory organization
  • Par level replenishment
  • Supply purchasing and distribution
  • Stock rotation
  • Warehouse support utilizing appropriate equipment including pallet jacks, hand trucks and PDA's with scanners
  • Data entry and management
  • Invoicing
  • Specimen Processing (Lab)
  • Retail Processes and Equipment
  • Print/Production
  • Reception
  • Documentation scanning, researching and indexing
  • Faxes, Transcription
  • Reliable and trustworthy
  • Delivery and pickup
  • Coordinating efficient routes
  • Postal service and product expertise
  • Distribution services
  • Mail delivery
09/2021 to Current Courier Autonation, Inc. | Denver, CO,
  • Coordinated parcel delivery using strong time management skills.
  • Quickly responded to customer inquiries.
  • Documented pickups and deliveries.
  • Communicated with dispatchers, management and colleagues.
  • Checked and secured package loads before deliveries.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Used electronic scanner to track parcels and record tracking progress.
  • Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
  • Troubleshot office equipment, computer hardware and software issues.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using flat carts.
  • Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
02/2016 to 09/2021 Supervisor, Mailroom and Printer Support Aimbridge Hospitality | Bourbonnais, IL,
  • Sensitive document management and handling in legal and hospital settings.
  • Interoffice routing and distribution.
  • Field phone calls and emails from client, patients, Ricoh associates and vendors.
  • Clear printer paper jams, provide toner and waste toner cartridge replacements and submit maintenance requests when needed.
  • Printer equipment and supply inventory.
  • Inventory mail supplies and client stationary items, placing replenishment orders in a timely manner.
  • Process in and outbound USPS, UPS and Fed Ex mail and packages.
  • File shipment reports daily.
  • Track shipments to ensure successful deliveries, editing or intercepting any in progress when necessary.
  • Sort USPS mail to prepare for daily delivery of mail at all mail stops, including individual package deliveries to clients and patients.
  • Maintain updated mail slots and associate directory.
  • Routing of inbound faxes via email.
  • Reconcile UPS, Fed Ex and IShip invoices in Concur.
  • Generate monthly metered postage and mailroom supply purchase accrual reports.
  • Provide updates to the Site Procedure Guide.
  • Data Entry.
05/2014 to 02/2016 GUEST SERVICE ATTENDANT Butler Health System | New Castle, PA,
  • Provide support in warehouse area; pick and prepare numerous shipments using PDA with scanner to locate items and keep track of stock.
  • Utilize pallet jacks and hand trucks to move boxes, containers and pallets.
  • Research merchandise department/class/item numbers (DPCI's) and resolve transaction issues.
  • Distribute change to registers.
  • Manage break schedule and cash register guest ques.
  • Watch over the Photo Lab and troubleshoot issues with printers.
  • Assist guests with online order pickups.
  • Respond calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Help customers locate store products.
  • Demonstrate store's values and mission through customer service to ensure complete customer satisfaction.
  • Maintain knowledge of products and services offered and replenished products on sales floor.
  • Engage customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintain current store, product and promotional knowledge to drive consistent sales.
  • Build customer loyalty by engaging with and identifying product needs of customers.
  • Help customers load purchased equipment when necessary.
  • Process merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Complete all assigned training to stay updated on important policies and procedures.
  • Initiate friendly conversation with each customer to determine level of assistance required.
  • Count cash, make change and store coupons to keep organized and balanced cash register drawer.
  • Answer questions about current promotions and resolved issues according to store policies.
  • Assist customers in finding merchandise at other locations, arranging for shipments and delivery.
  • Ready merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Maintain friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Welcome customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Manage cash register operations using POS system, including processing sales and returns.
  • Assist in ringing up sales at registers and bagging merchandise.
  • Follow all company policies, rules and procedures to promote company goals and maintain safety.
  • Receive and ready specimens for laboratory testing.
  • Triage.
  • Data Entry.
  • Specimen sorting, aliquot and delivery.
  • Detailed documentation, paperwork searches, retrieval and scanning.
  • Meet quality control standards by examining specimens for adequacy and appropriateness.
  • Label and number specimens for accurate recordkeeping and blind testing.
  • Unload, unpack and route incoming specimens by type to different staging areas for further processing.
  • Capture client and specimen data electronically to build and update files.
  • Observe confidentiality and safeguarded all patient-related information.
  • Keep department clean, organized and professional.
  • Maintain 100% compliance with all medical and government regulations.
  • Complete all assigned training to stay updated on important policies and procedures.
  • Update daily logs to track information movements.
  • Maintain complete confidentiality in accordance with organization and legal requirements.
Education and Training
Expected in 06/1980 to to HS DIPLOMA | ROBERT D. EDGREN HIGH SCHOOL, Misawa Air Base, Japan, GPA:
Activities and Honors

Ricoh Corporate Security HIPAA Compliance Training

Cyber Security Awareness

Typing Skills Certification

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Job Titles Held:

  • Courier
  • Supervisor, Mailroom and Printer Support



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