(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Business processes and procedures
  • Attention to confidentiality
  • Record Keeping
  • Time management
  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Good listening skills
  • Technical Support
  • Creative problem solving
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Exceptional Customer Service
  • Professional demeanor
  • Problem-solving skills
  • Excellent people skills
PA Cyber Charter School Midland, PA, Expected in High School Diploma : - GPA :
  • Licensed Stand-up Forklift Driver - 2019-Current
Work History
Hca - Courier
Morgantown, WV, 05/2020 - Current
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Built and maintained professional relationships with customers, which helps boost business.
  • Handled receipt, storage, identification and delivery of medical products for many clients.
  • Reported customer questions, issues and complaints to management.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained clean and orderly appearance while on shift.
  • Followed all company policies and procedures during shift.
Hajoca Corporation - Operator's Assistant
Kissimmee, FL, 09/2017 - 12/2019
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
Bed Bath & Beyond - Customer Service Representative
Gainesville, VA, 11/2015 - 09/2017
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding Kohl's charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Five Below - Sales Associate
City, STATE, 10/2014 - 12/2015
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Educated customers on promotions to enhance sales.
  • Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

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School Attended

  • PA Cyber Charter School

Job Titles Held:

  • Courier
  • Operator's Assistant
  • Customer Service Representative
  • Sales Associate


  • High School Diploma

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