courier resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I am extremely qualified for this position. My Family and I purchased a Home in Aberdeen MD about a year ago. My 3 young Boys attend St. Joan of Arc School in Aberdeen MD. I am looking for something part time more closer to Home now and to my Boys School. I have always had an interest in Government positions, and have the utmost respect for our Military. I have a Brother who is based in Missouri in the Army. I am open to growth and really look forward to working with Military clients. I am extremely reliable and dependable.
Skills
I am extremely talented in Customer Service. All from Handling Customer concerns, to attention to every detail I have been with Federal Express since 2005. During my time there I have been a Swing Driver, which has made my area knowledge of Baltimore and Harford Counties unmatchable. I have also worked in our Dangerous Goods area. This took extreme attention to detail and skill, as this involved checking packages with Dangerous Goods to be transported by Air. I have also worked in our office, tracking packages, retrieving lost packages, and taking customer calls and complaints.
Prior to working at Federal Express I had close to 5 years in Retail and Customer Service.
Experience
Courier , 05/2005 - Current Access Healthcare Physicians, Llc – New Port Richey, FL,
Pay- $20.67 an hour. I have worked Full Time at 40-55 hours a week, and I am currently Part time at 17-21 hours a week.
Quickly responded to customer inquiries to improve business relationships.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Documented pickups and deliveries and submitted reports after shift.
Developed delivery route understanding to avoid high traffic and construction areas.
Checked and secured package loads before deliveries.
Answered shipment and delivery questions concerning estimated times of arrival.
Alerted customers to weather-related pickup or delivery delays.
Picked up medical specimens from local care providers for delivery to laboratory.
Managed product receipt, storage, identification and delivery.
Processed cash, credit card and check payment for services.
Reported issues to supervisors resulting in increased customer satisfaction.
Created delivery routes based on destinations and timelines to maintain efficiency.
Communicated effectively with dispatch regarding delivery progress and route detours.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Inspected and monitored delivery vehicle and performed basic maintenance.
Performed routine air and fluid checks and refueling for vehicles.
Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Maintained delivery vehicle with regular upkeep and basic repairs.
Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
Sorted parcels according to delivery route.
Obtained official signatures and required payments for different types of deliveries.
Maintained adherence to stringent delivery deadlines.
Head Cashier, 01/2000 - 07/2023 Petco – Pinellas Park, FL,
Pay was $9.50 an hour and I was Full time at 40 hours a week.
Trained new team members in cash register operation, stock procedures and customer services.
Processed payments for customers quickly and accurately to exceed productivity standards.
Helped with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged, and broken merchandise.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock, and arranged products to improve sales.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Made change on ash register, handling payments by cash, credit, debit and personal checks.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Answered customer questions, provided store information, and directed customers to designated store areas.
Bank Teller, 05/2004 - 05/2005 Truist Financial Corporation – New Albany, IN,
Pay- $11.00 and hour and I worked Full time at 30-35 hours a week.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Identified and reported suspicious behavior to security personnel as appropriate.
Welcomed customers and offered pleasant service during entire transaction.
Opened new checking, savings and lines of credit for customer accounts.
Took on additional shifts during busy periods to minimize staffing shortages.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Adhered to financial services security and audit procedures.
Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education and Training
High School Diploma: , Expected in 05/1999 - Eastern Technical High School - Baltimore, MD GPA: Status -
: Nursing, Expected in - CCBC Baltimore County - Baltimore, MD GPA: Status -
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