Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in Employee Management. Successful career history comprising more than 30 years in cutomer service. Energetic employee offering wealth of experience in pickup and delivery of medical products and supplies. Hardworking, educated and willing to complete any task required of job position. Focused Courier with [Number] years of employment ensuring compliance while delivering medical specimens. Promoting sharp communication and time management skills. Entry-level Courier with outstanding knowledge of local routes and providing dynamic customer service. Proven history of reliability and determination to deliver best-in-class work. Driven and adaptable individual. Deliver packages while safely driving box trucks, panel vans and scooters in urban environments. Have excellent navigation skills and quick to find alternate routes due to road delays. Interface with customers in friendly and positive way. Possess excellent math skills to quickly manage cash transactions. Forward-thinking professional offering more 40 years of experience working in fast-paced environments. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.

  • Complaint resolution
  • Sales expertise
  • Report preparation
  • Staff education and training
  • Stock management
  • Service standard compliance
  • Warehousing functions
  • Administrative support
  • Stocking and replenishing
  • Data Entry
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Good listening skills
  • Receiving support
  • Quick learner
Work History
Courier, 04/2005 to 03/2020
Berkshire BankChatham, NY,
  • Communicated route progress to ,noting traffic and construction issues to avoid delays for critical deliveries.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Properly documented all specimens received using IOS
  • Followed all company policies and procedures during shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Reported any issues found with delivery truck to next shift driver and shift lead.
  • Verified load against delivery ticket before beginning every shift.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Maintained clean and orderly appearance while on shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported any suspected mechanical issues as quickly as possible.
  • Drove safely at all times to avoid accidents and harm.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Escalated issues to supervisor for immediate remediation.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Picked up medical specimens from [Number] businesses within [Number] square mile territory daily.
Fleet Manager, 04/2003 to 03/2005
DarigoldBozeman, MT,
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Created documents by reviewing data to recommended courses of action for senior decision-making processes.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Positively interacted with all personnel, including drivers, upper management and shop department, which helped improve overall communication.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
District Manager, 03/1996 to 03/2005
C&S Family Of CompaniesMason, OH,
  • Supervised two locations to enforce high-quality standards of operation.
  • Held weekly meetings with Drivers and office staff to identify techniques to overcome transportation obstacles.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • It should be noted that Blair Trucking Company was under contract with
  • General Electric for transporting their products to and from Virginia, Maryland, Canada, St. Louis,and Indiana on a daily basis. The contract ended, and due to downsizing, they took over the transportation of their products
Dispatcher, 02/1987 to 03/1996
FidelitoneRiverview, FL,
  • Responded to over 90 daily caller requests with information about assistance and timeframes.
  • Closely monitored dispatch board to triage and prioritize over 90 daily calls.
  • Directed all dispatching, routing and tracking of 50 Trractors and 101 trailers 24/7 for 8 years
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Resolved numerous problems, improved operations and provided exceptional client supportwhile doing so with Union Drivers
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
BBA: Business Law-Accounting-Business Adm., Expected in
University of Richmond - Richmond, VA
  • Supervised team of 5-6 staff members.
  • Documented and resolved numerous issues which led to positive results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information

I would just like to say, Thanky you for thee opportunity to forward my application.

Hopefully you will not be disapointed with my work.

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  • Fleet Manager
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