Correspondence Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Report writing
  • Process development
  • Administrative management
  • Data entry
  • Team building and leadership
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Inventory and supply oversight
  • File and data retrieval systems
  • Negotiation
  • Vendor relationships
  • Relationship development
  • Customer service
  • Project organization
  • Team management
  • Planning and coordination
  • MS Office
  • Inventory management
  • Organization
  • Supervision
  • Team building
  • Process improvement
  • Invoice generation
  • Administrative support
  • Accounts receivable specialist
  • Profit and loss accountability
  • Maintaining accounting ledger
  • Account follow-up
  • Account reconciliation abilities
  • Private and institution accounts
  • Accounting experience
  • Accounting spreadsheets
  • Balancing accounts
Correspondence Manager, 10/2008 to Current
Bank Of America Corporation Forest Hill, MD,
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to [Number].
  • Performed billing, collection and reporting functions for [Type] office generating over $[Number] annually.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Supported clerical needs of more than [Number] [Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Organized and maintained documents, files and records.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Pitched in to help with office tasks, including [Type] during busy periods and staff absences.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Onboarded team of [Number] administrative staff members, delivering consistent coaching in job tasks.
Collections Supervisor, 02/2008 to Current
Abm Hutchinson, MN,
  • Monitored overdue accounts using computers and automated systems.
  • Identified problem collection accounts to eliminate bad debt.
  • Produced weekly and monthly performance measurement reporting for collection teams.
  • Performed research and due diligence to resolve issues in timely manner.
  • Fulfilled client requests in accordance with established processes and procedures, providing necessary updates and resolution.
  • Mentored collection team on successful tactics to increase workflow and productivity.
  • Received and submitted payments and applied amounts to customer balances.
  • Notified customers of delinquent accounts by mail and telephone to obtain payment.
  • Exceeded monthly collection targets and goals [Number]%.
  • Managed lead collection improvement process projects to maximize efforts.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Conducted analytical review of client financial stability to determine payment options.
  • Coordinated and managed day-to-day workflow of collections team by [Action] and [Action].
  • Identified high priority situations and took appropriate escalation actions to resolve issues.
Account Representative/Cash Posting Specialist, 01/2001 to 10/2008
Weill Cornell Medical City, STATE,
  • Received and processed client payments, and updated accounts.
  • Offered available products and solutions to meet diverse requirements.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Education and Training
: , Expected in
North Central Texas College - Gainesville, TX
Certificate : Computerized Office Assistant, Expected in 03/1989
Barclay Career School - New York, NY,
High School Diploma: , Expected in 06/1983
Martin Luther King Jr High School - New York, NY,

Assisted in the creation of the Vendor Management System (VMS). This system is used to monitor the movement of accounts. Which in turn gives you a more accurate reading of your A/R.

Reduced Collection Accounts Receivable by 10% per year for 8 years straight.

Wrote policies to improve the hospital processing of Correspondence.

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Resume Overview

School Attended
  • North Central Texas College
  • Barclay Career School
  • Martin Luther King Jr High School
Job Titles Held:
  • Correspondence Manager
  • Collections Supervisor
  • Account Representative/Cash Posting Specialist
  • Some College (No Degree)
  • Certificate
  • High School Diploma

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