An effective IO Psychologist, whose utilization of a client focused, result driven and friendly demeanor nurtures endless growth opportunities in environments that seek a far-reaching customer service background: this encompasses a plethora of arenas including curriculum writing, program creation, consistent review of the latest industry psychological research and findings, understanding how to improve industrial behavior, performance, results and productivity and execution coupled with continuous, effective, efficient one-to-one client contact.
- Keen ability to set and maintain high performance standards for self and others
- Robust background in analysis of leadership
- Sound interpretation of results and recommendations for improvement
- Extensive knowledge of personnel selection research and methodology
- Outlined new hire and refresher training curriculum for 750+ Employee Corporation
- Spear headed the career development of 36 youth over a 12 month cycle
- Microsoft Office Suite Professional
- Project management
- Leadership/communication skills
- Business operations organization
- Budgeting expertise
- Employee relations
- Self-motivated
- Customer-oriented
- Time Management
- Staff Training
- Strategic Planning
- Organizational Restructure and Change
- Performance Evaluations
- Business Development
- Outsourcing
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Courteous demeanor
- Adaptive team player
- Creative Problem Solving
- Critical Thinking
- Multi-Task Management
- MS Office Suite
- Organizational Skills
- Excellent communicator
- Contract review
- Work force management
- Analytical problem solver
- New program and promotion implementation
Leadership Development | Training and Development | Project Influence and Execution | Research and Consultative Advice | Executive level Communications | Needs Assessment | Evaluation and Metrics |
E-Learning Technology Tools | Custom Learning Strategies | Organizational Development | Strategic Planning
Chicago, IL, 11/2013 - 01/2016
- Updating, designing, implementing and training on all materials, procedures, processes and flows utilized throughout the company.
- Ensuring that 7 reporting trainers and one support person, both local and remote, adhere accordingly to the needs and requirements of a 750 plus staffed company.
- Overseeing the design and implementation of all companywide leadership development initiatives including but not limited to coaching, communication, emotional intelligence, charitable team building activities and other industry specific soft skills.
- Organized, managed and tracked inter-company charity competitions that produced 400 plus man hours of volunteered service time at local food pantries & 26,000 donated items for Operation Support Our troops.
Houston, TX, 02/2012 - 12/2013
- Trained & directed via a self-designed and administered program, at-risk African American youth ages 18-30 in the Austin Community in areas of Job Preparedness, Personal Growth and Development.
- Oversaw the organization of, pricing for service, selection of 6-8 man worker crews and execution of seasonal snow removal teams.
- Hosted and arranged 3 job fairs with an excess of 500 total participants, 50 employers and resource entities.
- Procured, maintained and managed the shared services relationship with at least 18 other not for profits/companies.
San Antonio, TX, 08/1999 - 04/2011
- Created Personal Assistant Training rubric.
- Created mock-up completed closing files, executed contracts and listings.
- Created "How  to" guide for MLS, Showing Time & other utilized software.
- Introduced the use of "Showing Time" appointment setting software to the Coldwell Banker  Chatham office.
- Witnessed access database software in use at other real estate agencies.
- Researched, requested and trained on the functions of the software.
- Implemented, updated and trained Administrative staff on its uses.
- System cut down on appointment taking times & paper method.
- System still in use in the now Coldwell Banker  Hyde Park office.
- Spearheaded the MLS to MAP transition at the Coldwell Banker  Chatham Office.
- Mandated transition in 2004 for Illinois Real Estate.
- Pulled every listed property from MLS system and transitioned it into MAP.
- Obtained a full-time position based on the transitions efficiency.
Lynnville, IN, 02/2009 - 10/2009
- Trained up to 23 selected personnel per cycle using pre-designed, standardized Census Bureau materials.
- Completed pre-set quotas 1st with 98% accuracy routinely by phase's end date deadline.
- Lead 3 6 Â 12 week canvassing cycles with identical results and different teams.
Alorton, IL, 02/2005 - 08/2006
- Member of original 5 hired to initiate the Burnett Title  Relo venture.
- Co-Designed the Title Specialist position duties, functions and processes.
- Created Title Specialist Training Rubric.
- Created mock-up title reviews, executed contracts and deed packages.
- Created "How  to" guide for all utilized software.
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School Attended
- The Chicago School of Professional Psychology
- Robert Morris
Job Titles Held:
- Corporate Training Manager
- Career Development Manager
- Personal Assistant
- Crew Leader
- Title Specialist
Degrees
- Masters of Arts
- Bachelors of Business Administration
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