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corporate training manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Management Professional with more than 8 years of leadership experience. Comfortable working in fast-paced environments and managing large teams. Ability to drive the development of superior customer service and high performance; with training, developing, motivating, coaching, evaluating, and retaining qualified staff. A desire to work with an established company that promotes within, positions career development, and offers advancement opportunity.

Skills
  • Management training
  • Operational leadership
  • Performance assessment
  • Training techniques
  • Leadership coaching
  • Microsoft Office proficiency
  • Apple and PC use expertise
  • Project-based learning
Education and Training
American Public University Charlestown, WV Expected in 2017 Bachelor of Science : Business Administration - GPA :
Georgia State University Atlanta, GA Expected in 2009 Associate of Science : Business Administration - GPA :
Certifications
  • Sprint Certified Facilitator
  • Accredited Apple Instructor
  • First Aid/CPR
Experience
Redshelf - Corporate Training Manager
Chicago, IL, 04/2019 - Current

Accomplishments:

  • Successfully led training transition from brick & mortar to work-at-home within a 24 hour period.
  • Prepared trainers, managers, and floor support for work-at-home transition and demonstrated how utilize virtual tools.
  • Trained or co-trained more than 30 new hire and continuing education courses.
  • Recognized as the top-performing instructor during Master Certification Training at Sprint University.
  • Maintained higher than 95% approval rating on end-of-course evaluations.
  • Averaged less than 10% attrition during the training period.

Objectives:

  • Deliver train-the-trainer courses to new instructors.
  • Coach, develop, observe, and certify training candidates during certification process.
  • Approve or deny certification of new training candidates.
  • Pilot all new curriculum content to ensure training staff is aligned with course goals and delivery procedure.
  • Create course timelines to ensure facilitators can manage classes effectively.
  • Assist training and operations with leadership interviews and promotions.
  • Manage, train, and develop all learning assistants for their supplementary role.
  • Lead new hire classes of 20 plus through and 8-week training period in class and production.
  • Design and create content based on business needs to close knowledge gaps.
  • Conduct client transactional monitoring observations on training staff.
Cargill - Lead Training Instructor
Playa Vista, CA, 04/2016 - 04/2019

Accomplishments:

  • Obtained Apple's highest level of instructor accreditation.
  • Supported the company transition to work-at-home after site closure.
  • Led more than 50 virtual training courses.
  • Received Concentrix "Overachiever Award" twice.

Objectives:

  • Led and developed training staff after successful completion of instructor qualification course.
  • Conduct client transactional monitoring observations on training staff.
  • Lead transitional classes of 25 plus in a virtual training environment.
  • Responsible for managing classroom attendance, pay, schedules, and attrition.
  • Provided Adobe Connect training to new instructors to develop their skills and enhance their job performance.
Evolution Gaming - Trainer
Detroit, MI, 06/2014 - 04/2016

Achievements:

  • Completed Apple's instructor qualification and certification courses.
  • Promoted to lead trainer.

Objectives:

  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Delivered more than 40 new hire and transitional classes.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Career Connection Inc. - Senior Team Manager
City, STATE, 08/2012 - 07/2014

Accomplishments:

  • Promoted to Senior Team Manager.
  • Successfully supported a full training class and production team simultaneously.
  • Winner of the Top-Dog Award multiple times. Awarded to the Team Manager who maintained the group highest metrics.
  • Awarded "Perfect Attendance Award" every year with the company.

Objectives:

  • Responsible for a production team of 25 and a training class of 30 simultaneously.
  • One-on-one coaching, observations, and improvement plans.
  • Deliver management training to recently selected management candidates.
  • Determine and prepare exceptional candidates to facilitate mentoring sessions.
  • Drive performance improvements through process development and innovation.
  • Specialized in developing and maintaining high performing teams of 20 or more agents
  • Performed regular call monitoring and trend analysis for call center leadership.
  • Used quality monitoring data management system to compile and track performance at agent, team and site level
  • Coached and developed agents to ensure their overall performance goals were met
Activities and Honors
  • American Public University Ambassador
  • Graduated with a 3.4 GPA
  • Electronic repair

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Resume Overview

School Attended

  • American Public University
  • Georgia State University

Job Titles Held:

  • Corporate Training Manager
  • Lead Training Instructor
  • Trainer
  • Senior Team Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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