LiveCareer-Resume

corporate training manager resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Proactive training and development manager offering over 8 years of experience in educating professionals in diverse fields of financial products services and healthcare advocacy. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.

Skills
  • Effective Communicator
  • Highly Effective Trainer
  • Engaging and Entertaining Public Speaker
  • Customer Service Oriented
  • Answer Finder and Problem Solver
  • Course development
  • Policy and procedure improvements
  • Classroom instruction
  • Adaptive to Change
  • Proactive
  • Excellent Team Builder
  • Documentation Expert
  • Training solutions development
  • Training coordination
  • Curriculum design and development
  • Coaching and mentoring
  • Work History
    07/2008 to 08/2011 Corporate Training Manager Redshelf | Chicago, IL,
    • Designed, created, administered company-wide training needs assessments.
    • Project led to more focused, efficient and comprehensive new-hire and continuing training programs.
    • Updated and delivered new-hire training programs for all departments.
    • Created policy and procedure documentation for all job functions performed by front line employees.
    • Mastered and trained on all job functions, policies and procedures for all departments.
    • Responsible for proactive and ongoing QA related to the interaction between customers and agents.
    • Found opportunities to improve customer service to meet changing customer needs and implemented changes to training and QA procedures to implement those changes.
    • Provided ongoing training to develop and/or improve skills in all departments.
    • Developed and delivered communication, listening, and leadership training programs for all management levels.
    • Developed content and structure for intranet website for employees.
    • This led to better overall efficiency and efficacy of front line employees.
    • Consistently found new and innovative ways to help employees understand and internalize company mission, vision, values and goals.
    • Developed and administered QA scale for written communication between employees and clients, leading to better communication and better efficiency of employees.
    05/2005 to 07/2008 Training Specialist Dover Corporation | Fort Lauderdale, FL,
    • Consistently exceeded Training Quality and Effectiveness goals by over 10% year over year.
    • Mastered and trained on job functions, technology enhancements, operating systems, and continuous program changes.
    • Created consolidated new-hire training program, decreasing new hire start-up time from 8 weeks to 3 weeks.
    • Tailored and presented procedural training sessions to groups of 1 to over 150 people.
    • Supported Retail Operations employees in 3 regional offices in the U.S. and Canada.
    • Mentored and trained over 25 new employees each year.
    • Designed, created, implemented and administered division-wide training needs assessment system. Project led to improved documentation of departmental procedures and work instruction documents.
    04/2003 to 05/2005 Financial Sales Specialist Athene | New York, NY,
    • Responsible for Origination Revenues in Manitoba and Maritime Provinces of Canada.
    • Grew CNH Capital financing business over 75% year-over-year.
    • Won "Rookie of the Year" salesperson award in 2003.
    • Finished in Top 10 for Agricultural Financial Salesperson, 2004.
    • Created and presented a series of Finance and Sales based training classes for Atlantic Canadian Dealers.
    • Modified specialized leasing program, making CNH Capital more competitive in Canadian markets.
    • Learned Canadian taxation rules and regulations in order to keep CNH Capital competitive and relevant in Canadian market upon closing of Canadian sales offices.
    09/2002 to 04/2003 Customer Service Specialist Quigley Heating & Air | Dallas, TX,
    • Served as liaison between customers and CNH Capital, handling inquiries on specific account information and on finance with CNH Capital in general.
    • Worked in operating leases as one of a few representatives specializing in the Lease Rite system.
    • Created, implemented, and scored training module for pilot offshore customer service outsourcing program.
    • Tracked and scored North American customer service outsourcing investigation.
    • Named Customer Service Representative of the Month in August 2002 and September 2002.
    Education
    Expected in 2001 Bachelor of Arts | English Composition Winona State University, Winona, MN, GPA:
    • Member of Wenonah Players campus theatre group
    • Staff columnist for Winonan campus newspaper
    • Additional coursework in Theatrical Performance, Education and Sociology

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    Resume Overview

    School Attended

    • Winona State University

    Job Titles Held:

    • Corporate Training Manager
    • Training Specialist
    • Financial Sales Specialist
    • Customer Service Specialist

    Degrees

    • Bachelor of Arts

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