corporate quality liaison and field technician resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Meticulous quality control inspector effective at monitoring finished products and confirming specifications, conducting visual and measurement tests and returning rejected products for rework. Highly flexible and capable tester and inspector with 6 years' experience in quality inspection, defect tracking and test planning, reporting and data creation. 3 years' experience applying quality tools and past experience to deliver quality solutions, continual monitoring of parts and containment, initiating new processes and establishing changes to report and maintain quality product.
Accomplishments
Established and maintained multiple continuous improvement projects within ThermoFisher Scientific.
Formed quality and safety groups within departments.
Led training for ISO, CI and many safety seminars.
Tracked all open projects and helped group leaders establish "selling points" when ideas were presented.
Experience
06/2014 to Corporate Quality Liaison and Field Technician National Beverage | Detroit, MI,
Assure customer service and satisfaction as it pertains to the product quality of interior products: (Doors, Instrument panels, Center consoles, and EKB injection molding parts) Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical & quality specialists.
Act as the first point of contact to the customer regarding product quality (Interior products) and initiate analysis of non-conformances and ensure proper documentation and communication.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Planned and laid out work to meet production and schedule requirements.
Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
08/2012 to 06/2014Warehouse Team Lead - B shiftHagemeyer | City, STATE,
Reviewed the performance of subordinates.Worked with managers to implement the company's policies and goals.
Coordinated inventory and cost control programs.
Coordinate all duties required to provide parts to the customer.
Process requisitions for supplies; prepare various merchandise for delivery; prepare packages for shipping according to established procedures.
Communicate with various District personnel, departments, vendors and others to provide and receive information, resolve questions and issues, and coordinate activities.
Train, provide work direction and coordinate the schedules and activities of assigned personnel and assist in training workers in computer operations and filling, shipping and stocking supplies.
08/2009 to 09/2011Quality Control TechnicianArvato Digital Services, LLC | City, STATE,
Inspected packaged products meticulously according to strict customer specifications.
Changed equipment over to new product.
Adjusted machine feed and speed if machine malfunctioned.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Started up and shut down processing equipment.Troubleshooted problems with equipment, devices or products.d issue resolution with development team and all functional leads.
Assisted machine operators with finished pieces to ensure that products were produced on time and were of good quality Oversaw the production process and managed the production schedule.
Reviewed processing schedule and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality.
05/2006 to 09/2008Quality Technician / Continuous Improvement project assistantThermo Scientific | City, STATE,
Discarded and rejected products, materials and equipment that did not meet specifications.
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and grades.
Monitored production operation for compliances with specifications and promptly reported defects.
Presented clear, organized data in graphs, charts, tables and written reports.
Performed preliminary, in progress, hidden damages and final product inspections.
Provided assistance with the development of quality and safety teams.
Filled in as team lead for new quality processes, including all continuous improvement campaigns and implementations.
Coordinated training of associates.
Six sigma, 7 QC tools and other methodologies) Participated in and helped coordinate all CI events.
Worked directly with departmental management, team leaders and production associates to ensure participation.
Gathered reports of all open CI projects to evaluate.
Methods, needs, implements and/or denials and changes).
Education
Expected in 01/2006 to to High School Diploma | Asheville Buncombe Technical Community College, Marshall, NCGPA:
Expected in 06/2006 to to Phlebotomy Certification | Asheville Buncombe Technical Community College, Asheville, NCGPA:
Expected in present to to Master of Science | Business ManagementSpartanburg Community College, , NCGPA:
Coursework in Human Resources
Skills
Microsoft programs (excel, power point, Word...etc)
Multiple manufacturing programs, ex: BANN, SAP
ISO /TS16949
8-D problem solving methodologies
Conflict resolution training within manufacturing/corporate.
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