Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Work order completion
  • Operational improvement
  • Organization
  • Customer service
  • MS Office
  • Merchandising Knowledge
  • Product and Service Sales
  • Problem-solving skills
  • Relationship building
  • Excellent people skills
  • Social perceptiveness
  • Multi-tasking strength
  • Merchandising understanding
  • Loss prevention
  • [Type] product knowledge
  • Refunds and exchanges
  • Credit card processing
  • Payment collection
  • Identification Checks
  • Bagging and Packaging
  • ID Verification
  • Maintaining Store Appearance
  • Retail Merchandising
  • Staff Training
  • Time management skills
  • Monetary transactions
  • Payment processing
  • Written and verbal communication
  • Basic math skills
  • Customer direction
  • Exemplary communication
  • Store merchandise stocking
  • Cash Handling
  • Payment accepting
  • Price changes
  • Inventorying products
  • Cleaning and sanitizing
  • Customer Relations
  • Money handling
  • Good telephone etiquette
  • Cash register skills
  • Project organization
  • Communications
  • Problem resolution
  • Relationship development
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service
  • Sales training
  • Professional demeanor
  • Upselling
  • Product promotions
  • Communication skills
  • Shipment processing
  • Cash register operations
  • Client Service
  • Customer assistance
  • Product upselling
  • Point of Sale Knowledge
  • Cash Drawer Management
  • Merchandise Restocking
  • Refund Handling
  • Product Restocking
  • Currency Sorting
  • Multi-tasking ability
  • Cleaning procedures
  • Merchandising familiarity
  • Guest inquiries
  • Coupons and gift cards
  • Request prioritization
  • Friendly demeanor
  • Order taking
  • Currency counting
  • Inventory management
  • Adaptability
  • Proficient in MS Office
  • Bagging assistance
  • Coaching and mentoring
  • Shelf-cleaning
  • Heavy lifting
  • Computer proficiency
Work History
Copy and Print Associate, 11/2019 to Current
The Millennium GroupMinneapolis, MN,
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Engaged business customers by [Action] to drive sales of copy and print services.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Assessed customer needs by [Action] to deliver satisfactory experiences.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Set up equipment in accordance with job specifications, including adjusting settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Documented finished work, including work volumes produced, materials used and any incidents or time lost to keep supervisors informed of production activities.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Maintained efficient functionality of various photocopying and printing equipment, including [Type] and [Type] equipment, with careful operation, preventive maintenance and basic repairs.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Produced more than [Number] sheets per day using high-volume [Type], [Type] and [Type] machinery.
Sales Associate, 07/2019 to Current
ArriviaCorpus Christi, TX,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Completed orders through OMNI Order system and organized product deliveries to meet customer timetables.
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Solved customer challenges by offering relevant [Type] products and services.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Cashier, 07/2019 to Current
Whole Foods MarketMurray, UT,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
High School Diploma: , Expected in 06/2015
Felix Varela Senior High School - Miami, FL
  • Awarded Varsity Letter for Track & Field
  • Member of 5000 Role Models of America
Associate of Science: Physical Therapy Assistance, Expected in
Miami Dade College - Miami, FL

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School Attended

  • Felix Varela Senior High School
  • Miami Dade College

Job Titles Held:

  • Copy and Print Associate
  • Sales Associate
  • Cashier


  • High School Diploma
  • Associate of Science

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