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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Focused [Job Title] with over [Number] years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highlights
  • Workforce Management
  • Research ability
  • Report writing
  • Account management
  • Proficient in Microsoft Office programs
  • Cross-functional collaboration
  • Schedule coordination
  • CRM and office management software
  • Data entry
  • File and data retrieval systems
  • Supervision & leadership
  • Communication
Accomplishments
Customer relations have always been my top priority with any assignment I’ve been asked to take on. Improving relations through trust and shared values is one of my best qualities. My commitment to client retention has always been a priority for me in my line of business.  My promise to the customer is always focused on delivering and meeting customer expectations within the service agreements. Even within the structure of these agreements, I find myself in specific cases going above and beyond the expectations of the contract to meet customer needs. Relationship building is a method that works for me, it speaks directly to the customer retention strategy, building the trust of the client, these methods are routine by nature, which has always been instrumental in multiple contract renewals at the accounts I manage. I am a recipient of a number of awards over my 34 year tenure with Xerox Corporation. Awards such as Peak Performer and Customer Satisfaction Awards, Customer Hero, Champion awards; most recently in 2013 for the first time even, I was recognized and awarded the Jessica Claire Appreciation Day from the Tenafly High School.     ​
Experience
Customer Service Manager, 06/2009 - Current
Office Depot Los Gatos, CA,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Coached and motivated new employees, driving performance development within team.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
Account Supervisor Petry/Blair Television, 06/1997 - 06/2008
Xerox Corp City, STATE,

Mailroom Distribution, Copy Center, Manage staff of seven associates, incoming deliveries of all distribution material sorted in the mailroom, maintain accurate records of all daily transactions, timely and accurate submission of billing, keep customer complaint log, heavy phones, reduce non-billable overtime, negotiated contracts with UPS and FedEx which reduced the customer’s annual cost by 25%,  total commitment to customer requirements and satisfaction, support Xerox management at all levels, perform duties in a professional manner at all times, ensure that standards of performance are maintained at the account, provide constructive advice to management, meet with customer every month to discuss any issues they might have, follow up on all problems quickly and effectively, maintain positive and professional work environment,  coordinate staff training to develop better working skills, help to enhance team building among the account associates

Account Coordinator-World Trade Center, 06/1985 - 06/1997
Xerox Corp City, STATE, Offset Printing, Darkroom, Graphic Artist, Binding, Sorting, Collating operating Xerox copy machines (black & white and color   Pitney Bowes Models UF60 and DM1000, Xerox 5690, 5995, DC series, Genicom printers, Microsoft Office, Managerial skills, Phones, Customer Service, Project Management
Education
BBA: Administration Management, Expected in 2018
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Southern New Hampshire University - Manchester, NH
GPA:
Status -
High School Diploma: , Expected in 2013
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Bergen County Technical SCHOOL - Hackensack, NJ
GPA:
Status -
Certificate course: This was a certification course in Comp TIA A+, Networking and Security training. , Expected in 2004
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Avtech Institute of Technology - Hackensack, nj
GPA:
Status -
: , Expected in
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Xerox Learning Center - ,
GPA:
Status - Over my tenure with Xerox, I've completed several learning courses such as:Effective Relationships with Customers, Identifying Your Customer's Expectations, Understand and Confront Performance Problems - to name a few.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Bergen County Technical SCHOOL
  • Avtech Institute of Technology
  • Xerox Learning Center

Job Titles Held:

  • Customer Service Manager
  • Account Supervisor Petry/Blair Television
  • Account Coordinator-World Trade Center

Degrees

  • BBA
  • High School Diploma
  • Certificate course

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