Inside Sales Representative driven to obtain new customers quickly and effectively. Motivated to generate and increase sales while delivering top-notch customer service.
Excellent Customer Service
Unum insurance Corporate Security Officer
Unum - Worcester, MA - July 2013 to March 2014
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft
and maintain security of premises.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Answer alarms and investigate disturbances.
Circulate among visitors, patrons, or employees to preserve order and protect property.
Answer telephone calls to take messages, answer questions, and provide information during non-business
hours or when switchboard is closed.
Analyze and evaluate security operations to identify risks or opportunities for improvement.
Infinity Valet - Worcester, MA - April 2011 to July 2013
Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with
instructions for locating vehicles.
Greet customers and open their car doors.
Escort customers to their vehicles in order to ensure their safety.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such
as cleanliness or maintenance.
Apply customer/guest feedback to service improvement efforts.
Inform workers about interests or special needs of specific groups.
Annual Fund Commitee
Anna Maria College - Paxton, MA - October 2010 to November 2012
Thank donors who give a gift for the first time or who have significantly increased their gift from last year; by
phone, e-mail or through a short thank you note.
Share Annual Fund progress updates
Provide feedback on e-blasts and solicitation letters as well as thoughts on best practices used by peer
Contact donors who give consistently and encouraging them to increase their gift
Thank alumni and friends who once gave to the Annual Fund and persuading them to give again
Provide guidance when needed to milestone reunion chairs and co-chairs
Microsoft Office programs, Ability to work with
several operating systems, including Windows, Mac OSX and Linux
Raised money over the max limit in record time.
Skills Used Ability to listen carefully to and understand customers' needs, both internally and externally, and proactively respond to those needs in a consistent and timely manner.
Demonstrated analytical and fund raising skills with the ability to recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.
Ability and interest in managing, developing, motivating, and mentoring staff Business Office Assistant Anna Maria College - Paxton, MA - May 2012 to August 2012 Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Review files, records, and other documents to obtain information to respond to requests.
Campaign Volunteer Maura Healey - Boston, MA Responsibilities Provided fund-raising support to senior volunteers throughout the campaign by attending calls.
Provided information, fund-raising expertise, and advice on planning and coordination of campaigns to Campaign Chairs.
Provided training/information to volunteers as required.
assisted with volunteer recruitment, orientation and evaluation.
Skills Used Excellent analytical, organizational and time management skills.
Excellent written, verbal and interpersonal communication skills.
Copy and Print Account Specialist April 2015 to CurrentStaples Inc － Framingham, MA
Cultivating great relationships with small businesses and customers.
Demonstrating extensive knowledge of products and adapting to the customers needs.
Tasked with multiple accounts daily to assess and provide copy and print solutions that exceeds their needs.
Implemented a consultative selling approach on all inbound calls and conducted business to business telephone sales.
Trained staff on how to improve customer interactions.
Properly directed inbound calls in phone queues to improve call flow.
Customer Service Representative December 2014 to May 2015TransCore (Partnered with EZ Pass) － Natick, MA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Worcester Court House Intern January 2014 to June 2014Housing Court － Worcester, MA
Directing and helping people around the courthouse.
Providing help to the different courts in the courthouse.
Filing and processing documents.
BA : Legal Studies, 2014Anna Maria College － Paxton, MALegal Studies
High School Diploma : Automotive Technology, 2009Alfred E. Smith High School － Bronx, NYAutomotive Technology
Team-Player with excellent communication skills Flexible, reliable, and dependable hard-worker. Microsoft Office efficient Motivated self-starter with a strong desire to learn Professional appearance, attitude and demeanor Ability to Self-Manage and Self-Motivated Enjoy helping people Outstanding customer handling
Willing to relocate: Anywhere
ALANA Core Member for Anna Maria College Anna Maria College Law Club September 2010 to October 2013 YMCA Volunteer June 2014 to Present
Willing to relocate: Anywhere
Authorized to work in the US for any employer
GROUPS ALANA Core Member for Anna Maria College Anna Maria College Law Club September 2010 to October 2013 YMCA Volunteer June 2014 to Present ADDITIONAL INFORMATION Team-Player with excellent communication skills Flexible, reliable, and dependable hard-worker. Microsoft Office efficient Motivated self-starter with a strong desire to learn Professional appearance, attitude and demeanor Ability to Self-Manage and Self-Motivated Enjoy helping people Outstanding customer handling