coordinator of benefits resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a progressive, skilled young woman wanting to find a career opportunity where I can utilize the knowledge earned through my previous work experience and life skills. I believe that my administrative and customer service experience would be a valuable asset to the overall production and success of your company.

  • Insurance plan verification
  • Invoice processing
  • Excellent multi-tasker
  • Resolution-oriented
  • Patient rapport
  • Medical terminology
  • Savvy negotiator
  • Staff training and development
  • Reporting understanding
  • Schedule coordination
  • Relationship management
  • Policy expertise
  • Cross-selling and upselling
  • Lead development
  • Email marketing
  • Customer follow-up
  • Policy adjustment knowledge
  • Insurance sales strategy
  • Recordkeeping
  • Customer service
  • Cash management
  • Team building
  • MS Office
  • Technical support
  • Conflict resolution
  • Administrative support
  • Staff supervision
Coordinator of Benefits, 08/2018 - 01/2020
Charles Schwab Corporation Pittsford, NY,
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Resolved routine and complex issues by performing detailed research.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Collaborated with carriers to resolve discrepancies in insurance payments.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Signed payment approvals accepted claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Handled billing related activities focused on medical specialties.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
Reconciliation Specialist, 08/2011 - 08/2018
Ace Parking Management, Inc. New Orleans, LA,
  • Achieving excellence in customer service by meeting quality and production standards, processing applications, payments and cancellations, produced various reports requested from Management.
  • Supervisors experience in training new hires (virtual and training room setting).
  • Available to answer all representatives' questions and handling escalated calls, ensuring disgruntled customers with resolutions and satisfaction.
  • Maintaining perfect service.
  • Achievements - Appreciated award received numerous times for meeting and/or exceeding quality and production standards.
  • Assessed accuracy, completeness and integrity of company financial records.
  • Provided business mentoring, consulting and training to assist clients in determining business strategy and achieving profitability goals.
  • Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
Recruiter, 10/2008 - 09/2009
Stericycle Inc. Maumelle, AR,
  • Powell enterprise Promote agency products, process insurance renewals and sales.
  • Client follow-up, recruiting potential insurance agents, scheduling and coordinating meeting / events.
  • Achievements - Top Recruiter 2008.
  • Built talented pool of quality, skilled candidates, placed individuals in successful positions and gained reputation for sourcing top-quality applicants.
  • Partnered with hiring managers, consulting throughout hiring process to achieve desired results.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Facilitated successful recruitment process to source proven candidates in alignment with companies employment goals.
  • Supported employee relocation and integration by helping new hires establish housing, schooling and registration.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion.
  • Coordinated full-cycle recruiting efforts by generating requisitions, employing support personnel, sourcing candidates and conducting background checks.
Machine Operator, 09/2009 - 08/2011
Reynolds City, STATE,
  • Monitor and adjust production processes / equipment for quality, actively suggest operations to enhance production times and cost, start up and shut down of processing equipment.
  • Met all quality and production standards.
  • Warehouse environment.
  • Completed minor machine maintenance, including oiling parts and cleaning components.
  • Monitored machines in operation to detect malfunctions and identify product defects.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
  • Made appropriate offset corrections for tool wear, broken tools and casting variations.
  • Planned and laid out work to meet production and schedule requirements.
Education and Training
: , Expected in
Status -
Diploma: Mathematics, Expected in 2006
Fairdale High School - Fairdale, KY
Status -
Activities and Honors
  • Leadership Essentials Certificate
  • Customer Service Professional Certificate
  • Microsoft Office Specialist (MOS)
  • Customer Service Representative Certificate

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Resume Overview

School Attended

  • Fairdale High School

Job Titles Held:

  • Coordinator of Benefits
  • Reconciliation Specialist
  • Recruiter
  • Machine Operator


  • Some College (No Degree)
  • Diploma

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