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consumer services supervisor resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-oriented Service Supervisor effectively supervises 20+ employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries.

Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Understanding of finances
  • Excellent personal service experience
  • Outstanding prioritization skills
  • Supervisory role experience
  • Credit card payment processing
  • Microsoft Office expertise
  • Promotional support
  • High-energy attitude
  • Business development understanding
  • Data evaluation
  • Adaptive team player
  • Clerical support
  • Shipping and receiving understanding
  • Call Center Operations
  • Conflict mediation
  • Customer relations
  • Problem-solving abilities
Experience
Consumer Services Supervisor , 10/2020 - 01/2022
Juv Consulting New York, NY,
  • Supervised team of 20 employees and delegated duties and responsibilities to each member.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Addressed areas that needed improvement and observed team's performance.
  • Participated in various learning and educational opportunities to update and maintain job knowledge, including home health workshops and CPR training.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Worked with supervisor to develop customer service improvement initiatives.
  • Upheld privacy and security requirements.
Personal Assistant, 02/2019 - 11/2020
Arbor Company Tinton Falls, NJ,
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Typed documents, updated websites and compiled information for meetings.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Conducted extensive online and phone research.
  • Attended business meetings and took meeting minutes.
  • Restocked office and break room supplies to maximize team productivity.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Created expense reports using Microsoft Excel spreadsheets.
  • Oversaw executive schedules for team of company leaders.
  • Devised and maintained office systems to best deal with paper flow.
Caregiver, 04/2018 - 02/2019
Home Sweet Home City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Tracked and reported clients' progress based on observations and conversations.
Education and Training
: General Studies, Expected in
-
Vincennes University - Vincennes, IN
GPA:
Status -
Certifications

CPR Certified

Home Health Care Instructor Certified

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Resume Overview

School Attended

  • Vincennes University

Job Titles Held:

  • Consumer Services Supervisor
  • Personal Assistant
  • Caregiver

Degrees

  • Some College (No Degree)

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