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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Empathetic, effective and motivated consumer coordinator combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medications and prescriptions and documentation. Outgoing and friendly with strong drive to succeed.

Skills
  • MS Office
  • Communication
  • Medical billing
  • Data entry
  • Customer-oriented
  • Cash handling ability
  • Revenue quotas
  • Client support
  • Pharmacy operations
  • Resolving customer issues
  • Problem-solving skills
  • Workflow Optimization
  • Basic math
  • Friendly, positive attitude
  • Working collaboratively
  • Multitasking
  • Analytical
  • Organizational skills
  • Active listening
  • Decision-making
  • Relationship building
Experience
04/2021 to Current Consumer Medication Coordinator Unitedhealth Group Inc. | Lafayette, IN,
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Communicated with patients by phone and via written correspondence.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Completed clinical documentation in accordance with agency guidelines.
  • Identified operational improvements to drive efficiency and quality of care.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
04/2020 to 03/2021 Shift Supervisor RX Cvs Health | Cave Creek, AZ,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Employed security and loss prevention strategies during shift.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Monitored medication inventory levels and kept detailed documentation in company software.
  • Filled as many as 500 prescriptions every week.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
12/2019 to 01/2020 Nanny 2 Fellas & A Big Vehicle | Broken Arrow, OK,
  • Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Regulated children's schedules to balance rest, learning and play.
  • Physically and verbally interacted with children to promote mental and emotional development.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Administered medication and minor first aid to sick and injured children.
  • Provided safe transportation to and from activities and events.
  • Calculated amount owed for services and collected payment from parents.
04/2015 to 01/2019 Golf Shop Assistant Clubcorp Club Operations, Inc. | Aurora, CO,
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 06/2017 High School Diploma | Crown Point High School, Crown Point, GPA:
Expected in Bachelor of Science | Bethel College, Mishawaka, IN, GPA:

I attended Bethel College for 2 years studying Kinesiology. After my sophomore year, I decided traditional college was not well suited for me. I decided to take 2 years off and work and save up as much as I can before going back to school.

Certifications
  • Certified Pharmacy Technician (CPhT)

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Resume Overview

School Attended

  • Crown Point High School
  • Bethel College

Job Titles Held:

  • Consumer Medication Coordinator
  • Shift Supervisor RX
  • Nanny
  • Golf Shop Assistant

Degrees

  • High School Diploma
  • Bachelor of Science

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