construction worker with up sales resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

SUMMARY Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly organized, with more than fourteen years of customer service experience and five years of supervisory responsibilities.

  • Hand and Power Tools
  • Physical Agility and Coordination
  • Problem Solving
  • Demolition and Destruction
  • Heavy Lifting
  • Team Player
  • Attention to Detail
  • Punctual and Dependable
  • Blueprints and Specifications
  • CAD Software
  • Incident Reporting
  • Material Loading and Unloading
  • Sales Expertise
  • Service Sales
  • Complaint Resolution
Work History
Construction Worker With up Sales, 06/2020 to Current
SitelSpartanburg, SC,
  • Measured dimensions of finished pieces for conformance to specifications.
  • Great customer service as homeowner's is home with family, maintaining safe working environment for all
  • Concrete work adding smooth and finish surfaces of poured concrete, such as floors, sidewalks, roads, or curb using variety of hand and power tools
  • Align forms for sidewalks, curbs, or gutters; patch voids, and use saw to cut expansion joints
  • Pavers that come in lots of different colors, textures, shapes and sizes meaning, design possibilities are endless
  • Landscaping planting trees, flowers, lawns and shrubs, and constructing hard landscaping features, such as paths, patios or decks
  • Constant communication with contractor and sub- contractors
  • Working with team to build Outdoor Structures such as BBQ, Fire-pit, fountains and maintain elevation measurements for city code
  • Up sell service as we are reaching deadline to complete construction project by bringing up awareness of mold or corrosion found.
  • Handled 5 calls per day to address customer inquiries and concerns
Customer Sales Representative, 10/2015 to 04/2020
Securitas Security Services Usa, Inc.Phillipsburg, NJ,
  • One of many roles was to be key contact between company Prudential office staff and customers to help manage inventory, increase more product into their inventory, and solve any issues due to damaged products
  • Being CSR, was responsible for customer retention, customer satisfaction and revenue growth
  • Daily early bird delivery driver of all Prudential products including garments and consumables
  • Maintained established territory of customers, and growing that territory through new product and new customer sales efforts
  • Renewal of contracts becoming expired to keep prices reasonable
  • Get daily workout by working hard and bringing products to customers to service with positive attitude
  • Drive and respect all road laws and rules with daily truck inspections
  • Bring ideas to biweekly CSR meetings
  • Capitalized on customer up-sell opportunities resulting in 45% increased revenues
  • Met and exceeded revenue goals by 25% through generating new leads and identifying new clients
Security Site Supervisor, 09/2014 to 10/2015
Leidos Holdings Inc.Normal, IL,
  • Provide training to all twelve security professionals and dispatch guards
  • At same time inform assistant supervisor and Universal Protection Services of concerns brought up from shift
  • Monitor all CCTV fixed and PTZ cameras at all time
  • Operational knowledge and capability to troubleshooting hardware and software if required
  • Interview and present new security professionals to HOA and current security professionals on site
  • Full vehicle tour of work site and finalize it with hands on gate house procedures
  • Customer service oriented by always being courteous and friendly to guest and homeowners visiting gate house, while enforcing rules and regulations stated from homeowners' association
  • Maintain vigilant observation of gate access, ensuring that every single vehicle granted access is accounted for by means of valid resident RFID Tags and Decals, or by physically checking in visitors and vendors using Dwelling Live
  • Electronic written Pass down format to inform everyone important updates this way everyone is on board on issues or upcoming events going on in neighborhood
  • Always ready to fill out incident reports and enforce Post orders as manage and post Security Guards weekly work schedule.
  • Led team of 13 guards in monitoring high volume of mall traffic during peak hours and days
Senior Security Specialist, 11/2004 to 05/2014
Hunter Industries IncCity, STATE,
  • Dispatch fourteen security guards and train new contract and in house security personnel by getting them familiar with all security responsibilities of current job site covering fourteen buildings
  • Control and monitor authorized entrance and departure of all visitors, vendors, contractors and employees, and other persons to guard against theft and maintain security of premises
  • By utilizing (security management system) every day and keeping reports of all suspicious activity plus terminating access rights if people released from duties
  • Monitor intrusion detection utilizing CCTV systems with over 117 Cameras recording from onsite facilities to across California border for example San Marcos, San Diego, Tijuana property grounds
  • Operate communications equipment and professionally handle telephone calls in prompt manner and direct them to appropriate personnel while responding to radio traffic from on duty guards on patrol
  • Answer and respond to all alarms and emergencies by investigating disturbances
  • Conduct extensive security vehicle and foot patrols of all facilities and grounds
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized persons
  • Report all potential safety, security, and equipment problems to appropriate departments and circulate among visitors, patrons, and employees to preserve order and protect property within uniform visibility
  • Complete daily shift reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Conduct briefings at start of new shifts to inform security guards of pertinent information regarding campus and safety/security matters
  • Provide safe and secure work environment for all employees while keeping trespassers off property
  • Maintain electronic and written log of all security activities and incidents to pass down to next shift
  • Patrol industrial premises to prevent and detect signs of intrusion and ensure all security doors, windows, and gates are secure
  • Arm and disarm buildings as requested in other hand warn persons of rule infractions or violations, and apprehend or evict violators from premises, using backup and force when necessary
  • Performed guard duties by making judgment decisions within proper policy and procedures
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Associate of Science: Computer Engineer For New Technologies, Expected in 06/2003 to ITT Technical Institure - San Diego, CA,

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Resume Overview

School Attended

  • ITT Technical Institure

Job Titles Held:

  • Construction Worker With up Sales
  • Customer Sales Representative
  • Security Site Supervisor
  • Senior Security Specialist


  • Associate of Science

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