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construction worker resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Friendly and engaging person with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Reliable team member with 10 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at quickly and accurately ringing up sales. Determined Construction Worker brings solid experience filling various roles on projects. Detail-oriented approach to meeting team and project needs on time. Knack for basic carpentry, roofing and materials management. Motivated construction laborer committed to learning and implementing skilled trades and meeting customer needs. Follows instructions and leads others with equal proficiency. Cultivates productive working relationships and instills confidence and trust.

Skills
  • Customer follow-up
  • Insurance sales strategy
  • Cross-selling and upselling
  • Policy adjustment knowledge
  • Client retention
  • Client account management
  • Organizational skills
  • Decision-making
  • Communication
  • Problem resolution
  • Microsoft Office
  • Basic math
  • Mail sorting
  • Handling payments
  • Customer satisfaction
  • Fluent in English and Spanish
  • Equipment maintenance
  • Traffic routing
  • Site preparation
  • Construction
  • OSHA
  • Recordkeeping abilities
  • Reliable & trustworthy
  • PPE use
  • Active listening
  • Flexible schedule
  • Recognition of traffic hazards
  • Safe road crossing procedures
Experience
08/2021 to Current
Construction Worker Installed Building Products Fayetteville, NC,
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Maintained baseline safety knowledge to improve deficient areas and meet code.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Controlled traffic to protect work site integrity, crew safety and general public welfare.
  • Read plans, instructions or specifications to determine work activities.
  • Maintained orderly work environment by removing trash and sweeping up debris.
  • Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
  • Loaded trucks with materials and tools in preparation for transport to job locations.
  • Directed traffic around construction areas and obstacles to keep road crews safe.
02/2016 to 01/2020
Insurance Agent Shelter Insurance Beavercreek, OH,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
07/2011 to 02/2016
Cashier/Customer Service Representative Casa Del Pueblo City, STATE,
  • Monitored sales events, added new merchandise and rang up purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Balanced daily cash deposits and vault inventory with zero error rate.
Education and Training
Expected in 05/2011 to to
High School Diploma:
Liberty High School - Liberty, TX
GPA:

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Resume Overview

School Attended

  • Liberty High School

Job Titles Held:

  • Construction Worker
  • Insurance Agent
  • Cashier/Customer Service Representative

Degrees

  • High School Diploma

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