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Construction Worker Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in a fast paced industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Hand tool operations
  • Forklift driving
  • Materials handling
  • Product packaging
Experience
03/2021 to 06/2021 Construction Worker Stark Parks | Magnolia, OH,
  • Used power tools, including drills and safely to complete all job tasks.
  • Maintained orderly work environment by removing trash and sweeping up debris.
  • Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Loaded trucks with materials and tools in preparation for transport to job locations.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Applied caulking materials to windows and doors to seal against water and air.
  • Notified supervisors of faulty operations and defective materials.
  • Identified safety issues and immediately notified foreman for remediation action.
  • Dug trenches using backhoes to prepare ground for construction projects.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
10/2018 to 03/2021 Customer Service Representative Fairmount Santrol | Hephzibah, GA,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented customer information and activity in customer database.
  • Demonstrated strong knowledge of store services, products and policies.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered customer inquiries with courtesy and accuracy.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Communicated information to customers about product quality, value and style.
  • Informed customers of sales and promotions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Suggested products and services to clients based on individual needs to drive consistent sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Issued product and service recommendations according to specified queries.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Enhanced sales by implementing merchandising and promotional improvements.
03/2016 to 04/2020 Production Worker Gaf Buildings Materials Corp. Of America | Shafter, CA,
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Accomplished production goals by working with speed and accuracy.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Operated equipment safely and in compliance with company policies and procedures.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Diligently maintained safety and quality standards.
  • Completed product assembly according to standardized procedures.
  • Inspected and repaired products to meet project expectations.
  • Adjusted controls or stopped machines and opened holding devices to correct problems.
  • Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
  • Recognized defective material and reported issues to management.
  • Prepared machines for operations by calibrating, adjusting, and testing control or settings.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Setup and adjusted machines for daily operations.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
  • Troubleshot issues with machines and made repairs.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Education and Training
Expected in 05/2014 High School Diploma | Harrison, Evansville, IN, GPA:

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87Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Harrison
Job Titles Held:
  • Construction Worker
  • Customer Service Representative
  • Production Worker
Degrees
  • High School Diploma