I have had extensive experience with unhappy customers. I appreciated working the jobs I did because I knew I could handle the situations in more professional and effective ways than most. I listen to the customer and their complaints fully before addressing them and always attempt to find solutions to their problems or consult a coworker or supervisor for assistance or advice. My job is a point of professional pride and I am proud to say I am a hard worker with a good work ethic. I communicate effectively over the phone, in writing, and in person.
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