Hardworking and reliable Customer Service Supervisor with strong ability in Public Relations and Business Growth. Highly organized, proactive and punctual with team-oriented mentality.
Resourceful Supervisor with solid work ethic and 15+ years of experience in business operations. Adaptable project leader and detail-oriented problem solver with strong record of success in Retail and Construction . Team-oriented, reliable, and committed to safety.
I help unload and set up for all jobs. I prepare the surfaces for texture. I am very detailed individual who works productively with a team or just as a individual I also did all the clean up and helped in loading all tools. Cleaning them and putting them away.
I scheduled and organized daily production to run a smooth, organized and operating day. I wrote up work orders and completed all daily repots. I entered all invoices into quick books, sent Statements and handle all account payables/receivable. I took care of the daily chores for the office such as the bank, post office and gathering supplies needed. I also detailed vehicles and helped wash when needed.
I Supervised several different departments including clothing, restaurant, maintenanc, hardware and the front tills. I was certified in filling propane. I passed the Food Service Certification. I am certified in operating a forklift and I know how to operate a cardboard bundler.Developed and mentored team members to provide hospitable, professional service while adhering to established service models.Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.Reviewed customer interactions and activity reports to identify and address concerns.Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.Delivered continuous training to associates to maximize performance and customer relations skills.Evaluated and authenticated returns, exchanges and voids.Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.Addressed customer inquiries to increase customer satisfaction ratings.Achieved high customer satisfaction scores by de-escalating complaints quickly.Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.Achieved commendations for providing top-quality customer service.Maintained knowledge of company products and services to effectively resolve complaints and concerns.Revised department schedules to maximize coverage during peak hours.Guided employees through routine and complex administrative situations with decisive but motivational approach.Coordinated work of 12 employees by offering clear direction and motivational leadership.Interfaced with various departments, including Propane and Safety and communicated effectively using active listening, open-ended questioning and appropriate response skills.Answered customer requests with friendly, knowledgeable service and support. I filled propane. I passed the Food Service Certification. I am certified in operating a forklift and I know how to operate a cardboard bundler and a bob cat for snow removal. I Developed and mentored team members to provide hospitable, professional service while adhering to established service modelsMonitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.ewed customer interactions and activity reports to identify and address concerns.
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