Construction Laborer Resume Example

I scheduled and organized daily production to run a smooth, organized and operating day. I wrote up work orders and completed all daily repots. I entered all invoices into quick books, sent Statements and handle all account payables/receivable. I took care of the daily chores for the office such as the bank, post office and gathering supplies needed. I also detailed vehicles and helped wash when needed.

• Managed customer complaints and rectified issues to complete satisfaction.
• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Answered 15-20 daily phone calls to direct inquiries, answer customer questions and schedule appointments.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Answered office phone and emails to schedule appointments, forward information and give directions.

I Supervised several different departments including clothing, restaurant, maintenanc, hardware and the front tills. I was certified in filling propane. I passed the Food Service Certification. I am certified in operating a forklift and I know how to operate a cardboard bundler.Developed and mentored team members to provide hospitable, professional service while adhering to established service models.Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.Reviewed customer interactions and activity reports to identify and address concerns.Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.Delivered continuous training to associates to maximize performance and customer relations skills.Evaluated and authenticated returns, exchanges and voids.Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.Addressed customer inquiries to increase customer satisfaction ratings.Achieved high customer satisfaction scores by de-escalating complaints quickly.Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.Achieved commendations for providing top-quality customer service.Maintained knowledge of company products and services to effectively resolve complaints and concerns.Revised department schedules to maximize coverage during peak hours.Guided employees through routine and complex administrative situations with decisive but motivational approach.Coordinated work of 12 employees by offering clear direction and motivational leadership.Interfaced with various departments, including Propane and Safety and communicated effectively using active listening, open-ended questioning and appropriate response skills.Answered customer requests with friendly, knowledgeable service and support. I filled propane. I passed the Food Service Certification. I am certified in operating a forklift and I know how to operate a cardboard bundler and a bob cat for snow removal. I Developed and mentored team members to provide hospitable, professional service while adhering to established service modelsMonitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.ewed customer interactions and activity reports to identify and address concerns.

• Eshed positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Evaluated and authenticated returns, exchanges and voids.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Achieved high customer satisfaction scores by de-escalating complaints quickly.
• Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
• Achieved commendations for providing top-quality customer service.
• Maintained knowledge of company products and services to effectively resolve complaints and concerns.
• Revised department schedules to maximize coverage during peak hours.
• Guided employees through routine and complex administrative situations with decisive but motivational approach.
• Coordinated work of 12 employees by offering clear direction and motivational leadership.
• Interfaced with various departments, including Propane and Safety and communicated effectively using active listening, open-ended questioning and appropriate response skills.
• Answered customer requests with friendly, knowledgeable service and support.