I am Motivated professional worker who is offering years of experience and able to work under pressure and stress to maintain a well operated facility that focuses on the mission statement. Able to Maintain high customer service Along with being Highly organized, proactive and punctual with team-oriented mentality. I am Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated and ready to apply education in the workplace. I believe working as a team to provide a positive work environment Also willing to learn and apply myself to the department and grow with their policies and procedure and maintain their mission
Skills
Problem-Solving
Recruitment and Hiring
Health Code Compliance
Scheduling Staff
Delegating Assignments and Tasks
Employee Performance Evaluations
Front of House Management
Inventory Management
Relationship Building
Fire Safety Regulations
Database Interface and Query Software
POS Terminal Operation
Microsoft Office
Team Leadership
Collaboration and Teamwork
Payroll Administration
Budget Administration
Conflict Resolution
Work Planning and Prioritizing
Written and Verbal Communication
Coaching and Mentoring
Time Management
Reliable and Responsible
Experience
02/2016 to Current
Concessions ManagerNashville Sounds Baseball Club – Reno, NV,
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Managed finances by maintaining concessions records for sales, expenses and labor hours.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Inspected dining and serving areas for cleanliness and proper setup.
Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Promoted safe working conditions by monitoring safety procedures and equipment.
Trained new employees to perform duties.
Worked in close collaboration with team members to ensure customers received high-quality service.
Delegated work to staff, setting priorities and goals.
Resolved problems or concerns to satisfaction of involved parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained goals and expectations required of trainees.
Oversaw bar porters various concession stands by cooking food, cleaning equipment and balancing daily receipts.
Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Coached staff on strategies to enhance performance and improve customer relations.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Able to work under stress and solve problems
02/2022 to 05/2023
Front Desk Columbus Hospitality – Granville, OH,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
Explained policies and procedures to visitors.
Collated, bound and stored computer-generated reports.
Greeted visitors to provide information and direct to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Responded to inquiries and room requests made online, by phone and via email.
Completed basic bookkeeping and document filing.
Coordinated company events with venues and advised staff of pertinent details.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Received incoming calls and coordinated with staff to fulfill customer requests.
Scheduled space or equipment for special programs, meetings and conferences.
Scheduled appointments and maintained and updated appointment calendars.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted customers, answered general questions and directed to appropriate locations.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
05/2016 to 05/2018
Juvenile Detention CoachRobert Denier Juvenile Center – City, STATE,
Transported inmates to court, doctor appointments and work sites.
Distributed commissary items and dispensed prescribed medication to prisoners.
Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
Provided oral and written reports of work progress performed by clients
Liaised with school counselors and administrators regarding juvenile clients.
Conducted fire, safety and sanitation inspections.
Inspect all areas of safety for building inspection fire code
Able to work under pressure make decision per policy and safety for everyone
Work as a team to provide positive safe work environment
04/1999 to 05/2016
Detention Director Southern Ute Tribe – City, STATE,
Supervise 25 plus staff
Responsible for sign review all staff work hours
Make sure all staff had adequate training which include CPR report writing policy review customer service to respond to the community and clients
Set up programming which include mental and health classes GED
Provided Native American religious sweat lodge
Worked with 9 contracts include Pueblo Tribe in New Mexico and La Plata County and ICE immigration
Planned and implemented strategies to balance budget which include all areas Program classes food clothing transportation housing maintenance
Researched and negotiated pricing to reduce cost of equipment and supplies.
Cultivated and maintained relationships to promote positive work culture.
Recruited, hired and trained employees on operations and performance expectations.
Met with Southern Ute Tribal Council to address issues and implement solutions.
Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Managed staff, financials and key performance indicators to facilitate business operations.
Worked with department managers to formulate annual budgets.
Drafted mission and vision statements to outline objectives and motivate employees.
Create and Review policies yearly
Guided and motivated staff to drive maximum performance.
Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
Experience working with computers
Able to work under stress and pressure
Worked with the community on a daily basis to provide professional customer service and information was provided to answer all questions involving the department
Education and Training
Expected in 05/1995 to to
Bachelor of Science: Criminal Justice Metropolitan University - Denver, CO, GPA:
Graduated BS in Criminal Justice minor Psychology
During this time worked College gym area department for Physical Education classes area for 4 years
Gained knowledge on classes and activities the college provided such as racquetball basketball and soccer baseball tennis and golf
Experience Customer Service answering phones and able to work independently to solve immediate problems and concerns
Computer experience to enter data for PE college classes
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