Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Progressive individual with a career history of over ten years of combined experience in Operations management, Financial management, General business management and Hardware maintenance. Skilled in installing, maintaining, and supporting IT equipment, Knowledge of MS Office Suite and printer setup and maintenance, Proficient in troubleshooting PCs and Laptops, proficient in developing and deploying applications in the AWS Cloud Services.

  • Software Architecture
  • Customer Relations
  • Automation understanding
  • Architecture improvements
  • Mentoring and training
  • Improving processes
  • Technical assistance
  • Effective communication
Work History
Computer Hardware & Networking Technician -Intern, 07/2021 to Current
Care New England HealthcareCity, STATE,

• Performed necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for Providers, Nurses and corporate staff.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Performed system patches, service packs, hot fixes and new security configurations.
• Supported users both local and by phone with problem resolution and education.
• Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
• Linked computers to network and peripheral equipment.

Manager II EVS Regional Support Rchitect, 07/2019 to Current
Sodexo Healthcare Services/BIDH-PlymouthCity, STATE,
  • Assisted in the reconstruction of Housekeeping & Patient Transport department.
  • Oversaw basic daily operations of department,
  • Facilitated effective utilization of resources including staff, financial and materials by developing goals and objectives for department
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss by 20%
  • Served as role model to staff by continually demonstrating corporate values and principles.
  • Onboarded new temps staff by entering into TDSS and setting up in time clock
  • Created and maintained effective positive customer service relationships by identifying customers’ concerns and their needs in order to enhance our patient satisfaction.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Director for Environmental Services/Patient Transporter, 01/2016 to 06/2019
Sodexo Healthcare/The Miriam HospitalCity, STATE,
  • Responsibilities include implementation of environmental services programs which are designed to provide clean, sanitary facilities in accordance with client expectations for a 247-bed facility Acute Care Facility. 550,000 cleanable square feet. Combined budgets of over $5.5 million, 150 employees.
  • Responsible for oversight and supervision of Environmental Services, Patient transport and Linen Service,
  • Oversaw department’s financial data and statistics,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed vendor relationships, maintained effective communication with all levels of management to ensure our services exceeded their needs,
  • Established work standards and workflow.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Formulated and implemented long-range plans for environmental programs.
Operations Manager for Environmental Services , 06/2012 to 01/2016
Crothall Healthcare/UMASS Memorial HealthcareCity, STATE,
  • Assisted Director in the implementation of environmental services programs which are designed to provide clean and sanitary facilities
  • Reviewed shift reports to understand current numbers and trends.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss by 15%.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
MBA: Management Science, Expected in 05/2013
Johnson & Wales University - Providence, RI
Bachelor of Science: Financial Services Management, Expected in 05/2010
Johnson & Wales University - Providence, RI
  • Certified AWS Solution Architect- Associate, Sept 2021
  • Certified AWS Cloud Practitioner June 2021

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School Attended

  • Johnson & Wales University
  • Johnson & Wales University

Job Titles Held:

  • Computer Hardware & Networking Technician -Intern
  • Manager II EVS Regional Support Rchitect
  • Director for Environmental Services/Patient Transporter
  • Operations Manager for Environmental Services


  • MBA
  • Bachelor of Science

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