Progressive individual with a career history of over ten years of combined experience in Operations management, Financial management, General business management and Hardware maintenance. Skilled in installing, maintaining, and supporting IT equipment, Knowledge of MS Office Suite and printer setup and maintenance, Proficient in troubleshooting PCs and Laptops, proficient in developing and deploying applications in the AWS Cloud Services.
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• Performed necessary system upgrades, repairs and maintenance on computer systems and peripherals.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for Providers, Nurses and corporate staff.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Performed system patches, service packs, hot fixes and new security configurations.
• Supported users both local and by phone with problem resolution and education.
• Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
• Linked computers to network and peripheral equipment.
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