Highly motivated and skilled Community Development Coordinator who graciously handles and resolves challengingmember issues. Driven to consistently deliver exceptional client support.
Skills
Office management professional
Excellent problem solver
Resourceful and reliable worker
Close attention to detail
Adept m ulti-tasker
Research and data analysis
Composed and professional demeanor
Understands insurance benefits
Records management professional
Excellent Interpersonal Skills
Customer Service
Communication Skills
General Public
Community Work Experience
Public Speaking Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Community relations
Strong interpersonal skills
Effective public speaker
Team player
Organized
Computer-savvy
Goal-oriented
Work History
Community Development Coordinator, 09/2005
to Current Aetna Better Health/Aetna Better Health Kids – Philadelphia,
PA
Develop, facilitate, and implement outreach activities, special events, program and presentations to increase awareness of the health plans presence in the community.
Building and maintaining relationships within the community.
Responsible for plan logistics including reserving space, communication, distribution of literature and other similar activities.
Gives individual or group presentations to members, potential members and community agencies.
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Served as liaison forour members to assist with resolving issues forboth the Medicaid and CHIP populations.
Worked closely with community organizations, individual businesses and government agencies to foster a welcoming climate for business.
Maintained internal and external reportsto state standards, as well as inventory records.
Gathered information and filed reports for compliance measures.
Customer Service Representative, 01/2004
to 09/2005 Keenan Motors – Doylestown,
PA
Provided ongoing guest service, including giving automotive maintenance and repairadvice.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered an average of60 calls per day by addressing customer inquiries, solving problems and scheduling appointments for repair, rental availability or other forms of transportation.
Greeted customers entering the dealership to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing the dealership.
Politely assisted customers in person and via telephone.
Premium Reconciliation Specialist, 09/1998
to 01/2004 Aetna/US Healthcare – Blue Bell,
PA
Precisely completed CHIP applications and/or Renewalsas well as Eligibility Review Process documentation, paperworkand system entry
Developed reputation as an efficient service provider with high levels of accuracy.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Answered an average of40 calls per day by addressing customer inquiries, solving problems and providing application or renewal information.
Politely assisted customersvia telephone.
Assisted in the maintenance ofCHIP applications and Eligibility Review Processes(filing, Op Reports,forms and follow ups).
Education
Associate of Arts: Automotive Technology and Repair,
1985 Pennco Tech - Bristol,
PA
Accomplishments
Nominated for and received the US Healthcare/AetnaPathfinder Customer Service Excellence Award.I have gathered data and submitted tworeports each quarterto theState of Pennsylvania for the past five years. ?
