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Community Development Coordinator Resume Example

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COMMUNITY DEVELOPMENT COORDINATOR
Professional Summary
Highly motivated and skilled Community Development Coordinator who graciously handles and resolves challengingmember issues. Driven to consistently deliver exceptional client support.
Skills
  • Office management professional
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept m ulti-tasker
  • Research and data analysis
  • Composed and professional demeanor
  • Understands insurance benefits
  • Records management professional
  • Excellent Interpersonal Skills
  • Customer Service
  • Communication Skills
  • General Public
  • Community Work Experience
  • Public Speaking Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Community relations
  • Strong interpersonal skills
  • Effective public speaker
  • Team player
  • Organized
  • Computer-savvy
  • Goal-oriented
Work History
Community Development Coordinator, 09/2005 to Current
Aetna Better Health/Aetna Better Health Kids – Philadelphia, PA
  • Develop, facilitate, and implement outreach activities, special events, program and presentations to increase awareness of the health plans presence in the community.
  • Building and maintaining relationships within the community.
  • Responsible for plan logistics including reserving space, communication, distribution of literature and other similar activities.
  • Gives individual or group presentations to members, potential members and community agencies.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Served as liaison forour members to assist with resolving issues forboth the Medicaid and CHIP populations.
  • Worked closely with community organizations, individual businesses and government agencies to foster a welcoming climate for business.
  • Maintained internal and external reportsto state standards, as well as inventory records.
  • Gathered information and filed reports for compliance measures.
Customer Service Representative, 01/2004 to 09/2005
Keenan Motors – Doylestown, PA
  • Provided ongoing guest service, including giving automotive maintenance and repairadvice.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answered an average of60 calls per day by addressing customer inquiries, solving problems and scheduling appointments for repair, rental availability or other forms of transportation.
  • Greeted customers entering the dealership to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing the dealership.
  • Politely assisted customers in person and via telephone.
Premium Reconciliation Specialist, 09/1998 to 01/2004
Aetna/US Healthcare – Blue Bell, PA
  • Precisely completed CHIP applications and/or Renewalsas well as Eligibility Review Process documentation, paperworkand system entry
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Answered an average of40 calls per day by addressing customer inquiries, solving problems and providing application or renewal information.
  • Politely assisted customersvia telephone.
  • Assisted in the maintenance ofCHIP applications and Eligibility Review Processes(filing, Op Reports,forms and follow ups).
Education
Associate of Arts: Automotive Technology and Repair, 1985
Pennco Tech - Bristol, PA
Accomplishments
Nominated for and received the US Healthcare/AetnaPathfinder Customer Service Excellence Award.I have gathered data and submitted tworeports each quarterto theState of Pennsylvania for the past five years. ?
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Resume Overview

Companies Worked For:

  • Aetna Better Health/Aetna Better Health Kids
  • Keenan Motors
  • Aetna/US Healthcare

School Attended

  • Pennco Tech

Job Titles Held:

  • Community Development Coordinator
  • Customer Service Representative
  • Premium Reconciliation Specialist

Degrees

  • Associate of Arts : Automotive Technology and Repair , 1985

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