community ambassador resume example with 6 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Bilingual fluency in Spanish and English. Knowledgeable healthcare professional adept at improving patient physical strength and abilities at home, school or work. Excellent verbal and written communication, complex problem-solving and time management abilities.

  • Advertising and marketing
  • Event Planning
  • Strategic corporate guidance
  • Public Relations
  • Corporate Communications
  • Community Relations
  • Management
  • Administration
  • Event execution
  • Customer Service
  • Training & Development
  • Good listening skills
  • Critical thinking
  • Strategy implementation
  • Social media Strategy
Work History
11/2019 to Current Community Ambassador Jones Lange Lasalle Inc. | Theodore, AL,
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Improved patient outcomes and delivery of care through improve clinical quality processes.
  • Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
  • Defined medical and administrative best practices by writing policies and procedures.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Responded to and processed found property calls, logging details and filing required reports with 40 for further action.
12/2017 to 11/2019 Brand and Operations Supervisor Careone | Lowell, MA,
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Motivated and trained employees to maximize team productivity.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
05/2014 to 12/2016 Occupational Therapy Assistant Speech And Pathology Center | City, STATE,
  • Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
  • Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
  • Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
  • Administered tests to assess nature of disabilities and limits of function and personal capacities.
  • Coordinated interventions with multidisciplinary treatment team.
  • Consulted with direct-care staff to implement best methods to achieve therapy goals.
  • Recommended equipment to use in-home to maximize opportunities for wellness.
  • Customized standard plans to meet individual abilities and needs.
Expected in 06/2016 to to Bachelor of Science | Biology Universidad Interamericana De Puerto Rico, Cupey, Puerto Rico, GPA:
  • Minored in Mathematics
Expected in 05/2012 to to Associate of Science | Occupational Therapy Universidad Interamericana De Puerto Rico, Ponce, Puerto Rico, GPA:
  • Member of Interamericana Occupational Therapy Society
Expected in 05/2011 to to High School Diploma | Colegio Santisima Trinidad, Ponce, Puerto Rico, GPA:
  • Licensed OTA/L
  • Award: Victoria Secret Platinum Performer 2019

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Resume Overview

School Attended

  • Universidad Interamericana De Puerto Rico
  • Universidad Interamericana De Puerto Rico
  • Colegio Santisima Trinidad

Job Titles Held:

  • Community Ambassador
  • Brand and Operations Supervisor
  • Occupational Therapy Assistant


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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