Community Ambassador Resume Example Company Name

COMMUNITY AMBASSADOR

Professional Summary

Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Knowledgeable healthcare professional adept at improving patient physical strength, social and abilities at home, school or work. Strong yet flexible leadership style adaptable to changing demands of social services agencies. Successful sales and marketing leader with expertise in digital, print, email and social media promotions. Plans events, trade shows and presentations to maximize effectiveness.

Skills

Human anatomy expertise
Patient relations
Patient chart management
Treatment plan monitoring
Records management
Excellent work ethic
Social Skills
Medication Management

Substance Abuse
Personal Support
Nutrition
Independent Living
Rehabilitation Services
Skill-Building
Spanish

Work History

Community Ambassador | 11/2019 to Current
Company Name - City, State

Conducted community workshops to promote different programs and educate public on available services.
To deliver exceptional service to existing and prospective Medicare members/patients to ensure that Sanitas strategy is maximized each year.
Works in compliance with federal, state, and local regulations that apply to Medicare Advantage market
Worked with senior case managers to coordinate team development activities and trainings.
Developed and created programs and monitored effectiveness against individual participant needs.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Improved patient outcomes and delivery of care through improve clinical quality processes.
Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
Defined medical and administrative best practices by writing policies and procedures.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Responded to and processed found property calls, logging details and filing required reports with 40 for further action.

Brand and Operations Supervisor | 12/2017 to 11/2019
Company Name - City, State

Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Monitored daily and weekly key performance indicators to maintain on-track status.
Encouraged and promoted ideas aligned to business needs and benefits.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Motivated and trained employees to maximize team productivity.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.

Occupational Therapy Assistant | 05/2014 to 12/2016
Company Name - City, State

Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
Administered tests to assess nature of disabilities and limits of function and personal capacities.
Coordinated interventions with multidisciplinary treatment team.
Consulted with direct-care staff to implement best methods to achieve therapy goals.
Recommended equipment to use in-home to maximize opportunities for wellness.
Customized standard plans to meet individual abilities and needs.
Helped infants effectively develop social, physical and behavioral skills.
Evaluated, assessed, and diagnosed learning and social issues.

Education

Universidad Interamericana De Puerto Rico - City | Bachelor of ScienceBiology, 06/2016

Minored in Mathematics

Universidad Interamericana De Puerto Rico - City | Associate of ScienceOccupational Therapy, 05/2012

Member of Interamericana Occupational Therapy Society

Colegio Santisima Trinidad - City | High School Diploma05/2011

Certifications

Licensed OTA/L
Award: Victoria Secret Platinum Performer 2019

Resume Overview

School Attended

Universidad Interamericana De Puerto Rico
Colegio Santisima Trinidad

Job Titles Held:

Community Ambassador
Brand and Operations Supervisor
Occupational Therapy Assistant

Degrees

Universidad Interamericana De Puerto Rico - City | Bachelor of Science
Universidad Interamericana De Puerto Rico - City | Associate of Science
Colegio Santisima Trinidad - City | High School Diploma

Community Ambassador Resume Example

Resume Score: 80%

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