, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Quality-driven Administrative IT-tech with 6+ years experience in procurement, processing and tracking with Computerized Maintenance Management Systems (CMMS). Dedicated to reliable work ethics, possessing excellent organizing, listening, decision-making, communication, and documentation skills.
Skills
Keen attention to detail
Highly motivated self-starter
StJessicag strategic planning skills
Excellent problem solving skills
Dedicated and loyal team player
Adaptable and flexible to changes
Microsoft Office and PC proficient
Excellent interpersonal people skills
Stellar spreadsheet calculation skills
Proficient team work delegation skills
Security+ certs, PMP, BA/BS in progress
Junior project management experience
Previous office management experience
The one to count on for after-hour requests
Exuberant aptitude for learning and teaching
Professional computer networking experience
Experience
Communications Technician, 10/2000 to 08/2020 Frontier Communications – Imlay City, MI,
Answered normal and after-hour service calls diligently.
Demonstrated network management abilities for others to emulate.
Laid out cabling plans and ran through buildings to desired locations.
Installed and tested copper/fiber circuits with a high degree of accuracy.
Repaired and maintained Nortel DMS, Lucent 5ESS, and Ericsson switches.
Performed system backups and maintenance upgrades on network equipment.
Applied improvement methodologies that improved work processes by 33%.
Interpreted technical documentation in order to accurately configure equipment.
Performed hardware configuration and turn-up of network equipment per method of procedure (MOP) documentation to meet productivity and new FTTx sale goals.
Maintained inventory of printed circuit boards (PCB's) and returned excess spares to the regional hub to increase availability to other locations, thereby reducing the dollar amount by thousands on audits.
Escalated priority-one spares for out-of-service (OOS) equipment by following after-hour hot-shot request procedures to reduce down-time, negating FCC, and MTTR flag reports for the team.
Coordinated T1, T3, DS0, OC, CWDM/DWDM, ROADM, SONET, Ethernet testing with customers and NOC to clear the central office of trouble, which helped outside field techs to locate the root cause.
Used a proactive approach to meet circuit due dates and quality check list completions from telephone equipment orders (TEO's), thus helping the team to increase utilization performance metrics.
Procured shipping materials, wiring, and fiber supplies in advance by checking stock inventory at key central office locations weekly, thereby increasing the overall performance metrics of the team.
Led the team by initiating central office reviews and audits with positive action by thinking ahead with onsite pre-inspections, which made them require less time to complete before actual due dates.
Help Desk Support Specialist, 10/2005 to 12/2008 Airgas Inc – Winston Salem, NC,
Prioritized and solved problems in a timely manner.
Resolved level 1/2 software and hardware technical issues.
Supported customers with password resets and account profiles.
Created, maintained and deleted active directory user accounts.
Resolved over 90% of first-time support tickets within 10 minutes.
Configured hardware and software of work stations for new employees.
Assisted customers with instructional support and product troubleshooting.
Managed open tickets diligently by gathering more information until resolved.
Documented issues in bug tracking system for reporting to tier 3 tech support.
Initiated shipments to send equipment to clients and tracked return shipments.
ElectJessicaics Lab Assistant, 10/1998 to 09/2000 Cfd Research Corp. – Dayton, OH,
Cleaned and organized classrooms, materials and supplies.
Mentored students to share learning scenarios with others.
Ensured each student understood lab assignment objectives.
Tutored and coached students on algebraic formula equations.
Placed emphasis on safety for the use of ac/dc power supplies.
Performed setup, calibration, and maintenance of test equipment.
Served as assistant proctor during final laboratory tests and exams.
Supervised a class size of approximately 15 students during lab experiments.
Demonstrated component circuit testing and troubleshooting procedures.
Prepared the class for final lab projects-exams relating to electJessicaic components, circuits, and measuring equipment.
Education and Training
Associate of Applied Science: Information Technology, 4.0 GPA, Expected in 09/2007 ITT Technical Institute - Austin, TX, GPA:
Associate of Applied Science: ElectJessicaics Technology, 4.0 GPA, Expected in 09/2000 ITT Technical Institute - Austin, TX, GPA:
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