communications technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality-driven IT-electJessicaics-central office technician with over 20 years experience in telecommunications. Dedicated to reliable work ethics, possessing excellent listening, decision-making, verbal communication, and documentation skills.

  • Keen attention to detail
  • Highly motivated self-starter
  • Ability to interpret documentation
  • Excellent troubleshooting skills
  • Microsoft Office and PC proficient
  • Experience with AC and DC power
  • Dedicated and loyal team player
  • Excellent interpersonal people skills
  • 4-wall central office/BICSI experience
  • Adaptable and flexible to changes
  • Safety-minded first in all assigned tasks
  • Familiarity with Network Security concepts
  • I&R skills with Ciena, Cisco, Fujitsu, Juniper
  • Knowledge of TDM, SONET, DWDM concepts
  • Familiar with ROADM/OTN/GPON systems
  • Exuberant aptitude for learning and teaching
  • Familiar with tools such as CCP, CoFEE, ICON
  • Familiar with CIENA 5400, 6500 OTN systems
  • Experienced with Oscilloscopes, DMMs, OTDR, Spectrum Analyzers, Power meters, etc.
Communications Technician, 10/2000 - 08/2020
City Of Westerville Westerville, OH,
  • Answered normal and after-hour service calls diligently.
  • Demonstrated self-reliance by meeting or exceeding KPI metrics.
  • Coordinated testing with vendors and NOC to clear the central office.
  • Installed and tested copper/fiber circuits with a high degree of accuracy.
  • Utilized a wide range of test equipment and recorded results for analysis.
  • Repaired and maintained Nortel DMS, Lucent 5ESS, and Ericsson switches.
  • Applied improvement methodologies that improved work processes by 33%.
  • Performed install turn-up and hardware configuration of network equipment.
  • Performed system backups and maintenance upgrades on network equipment.
  • Interpreted technical docs, blueprints, and schematics to configure equipment.
  • Laid-out Cat5/6 UTP cabling plans and ran through buildings to desired locations.
  • Demonstrated network management abilities as an example for colleagues to emulate.
  • Worked with outside vendors and teams to develop voice and data wiring infrastructure.
  • Installed/updated applications software, network nodes, and computer operating systems.
  • Diagnosed network problems involving hardware, software, power and communication issues.
  • Maintained inventory of printed circuit boards (PCB's) and returned excess spares to the regional hub to increase availability to other locations, thus reducing the dollar amount by thousands on audits.
  • Escalated priority-one spares for out-of-service (OOS) equipment by following after-hour hot-shot request procedures to reduce down-time, negating FCC, and MTTR flag reports for the team.
  • Installed, tested, and analyzed T1, T3, 1G/10G/SONET/DS3/OC3/OC12/OC48/OC192/100G customer circuits with the NOC to identify performance issues and troubleshooting hardware.
  • Procured shipping materials, wiring, and fiber supplies in advance by checking stock inventory at key central office locations weekly, thereby increasing the overall KPI metrics of the team.
  • Led the team by initiating central office reviews and audits with positive action by thinking ahead with onsite pre-inspections, which made them require less time to complete before actual due dates.
Help Desk Support Specialist, 11/2007 - 12/2008
Ips Corporation Gilroy, CA,
  • Prioritized and solved problems in a timely manner.
  • Resolved level 1/2 software and hardware technical issues.
  • Supported customers with password resets and account profiles.
  • Created, maintained and deleted active directory user accounts.
  • Resolved over 90% of first-time support tickets within 10 minutes.
  • Configured hardware and software of work stations for new employees.
  • Assisted customers with instructional support and product troubleshooting.
  • Managed open tickets diligently by gathering more information until resolved.
  • Documented issues in bug tracking system for reporting to tier 3 tech support.
  • Initiated shipments to send equipment to clients and tracked return shipments.
Education and Training
Associate of Applied Science: Information Technology, 4.0 GPA, Expected in 09/2007
ITT Technical Institute - Austin, TX,
Status -
Associate of Applied Science: ElectJessicaics Technology, 4.0 GPA, Expected in 09/2000
ITT Technical Institute - Austin, TX,
Status -

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Resume Overview

School Attended

  • ITT Technical Institute
  • ITT Technical Institute

Job Titles Held:

  • Communications Technician
  • Help Desk Support Specialist


  • Associate of Applied Science
  • Associate of Applied Science

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