communications technician resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Quality-driven electJessicaics-central office technician with over 20 years experience in telecommunications. Dedicated to reliable work ethics, possessing excellent listening, decision-making, verbal communication, and documentation skills. Ready for a new position with Battle Ground Public Schools.
Skills
Keen attention to detail
Highly motivated self-starter
Ability to interpret documentation
Excellent troubleshooting skills
Microsoft Office and PC proficient
Experience with AC and DC power
StJessicag wireless device knowledge
Dedicated and loyal team player
Excellent interpersonal people skills
4-wall central office/BICSI experience
Adaptable and flexible to changes
Alcatel 7450 & 7750 I&R experience
Safety-minded first in all assigned tasks
Familiar with Microwave GSM equipment
Familiar with TP-76300 TP-76400 documents
I&R skills with Ciena, Cisco, Fujitsu, Juniper
Knowledge of TDM, SONET, DWDM concepts
T-BERD, OTDR, EXFO, JDSU test set skills
Exuberant aptitude for learning and teaching
The one to count on for after-hours emergencies
Education and Training
ITT Technical InstituteAustin, TX, Expected in 09/2007 ā āAssociate of Applied Science:Information Technology, 4.0 GPA - GPA:
ITT Technical InstituteAustin, TX, Expected in 09/2000 ā āAssociate of Applied Science:ElectJessicaics Technology, 4.0 GPA - GPA:
Experience
Compass Group Usa Inc - Communications Technician Miramar Beach, FL, 10/2000 - 08/2020
Answered normal and after-hour service calls diligently.
Demonstrated network management abilities for others to emulate.
Laid out cabling plans and ran through buildings to desired locations.
Installed and tested copper/fiber circuits with a high degree of accuracy.
Repaired and maintained Nortel DMS, Lucent 5ESS, and Ericsson switches.
Performed system backups and maintenance upgrades on network equipment.
Applied improvement methodologies that improved work processes by 33%.
Interpreted technical documentation in order to accurately configure equipment.
Performed hardware configuration and turn-up of network equipment per method of procedure (MOP) documentation to meet productivity and new FTTx sale goals.
Maintained inventory of printed circuit boards (PCB's) and returned excess spares to the regional hub to increase availability to other locations, thereby reducing the dollar amount by thousands on audits.
Escalated priority-one spares for out-of-service (OOS) equipment by following after-hour hot-shot request procedures to reduce down-time, negating FCC, and MTTR flag reports for the team.
Coordinated T1, T3, DS0, OC, CWDM/DWDM, ROADM, SONET, Ethernet testing with customers and NOC to clear the central office of trouble, which helped outside field techs to locate the root cause.
Used a proactive approach to meet circuit due dates and quality check list completions from telephone equipment orders (TEO's), thus helping the team to increase utilization performance metrics.
Procured shipping materials, wiring, and fiber supplies in advance by checking stock inventory at key central office locations weekly, thereby increasing the overall performance metrics of the team.
Led the team by initiating central office reviews and audits with positive action by thinking ahead with onsite pre-inspections, which made them require less time to complete before actual due dates.
Ips Corporation - Help Desk Support Specialist Gardena, CA, 11/2007 - 12/2008
Prioritized and solved problems in a timely manner.
Resolved level 1/2 software and hardware technical issues.
Supported customers with password resets and account profiles.
Created, maintained and deleted active directory user accounts.
Resolved over 90% of first-time support tickets within 10 minutes.
Configured hardware and software of work stations for new employees.
Assisted customers with instructional support and product troubleshooting.
Managed open tickets diligently by gathering more information until resolved.
Documented issues in bug tracking system for reporting to tier 3 tech support.
Initiated shipments to send equipment to clients and tracked return shipments.
Cfd Research Corp. - ElectJessicaics Lab Assistant San Antonio, TX, 08/1999 - 09/2000
Cleaned and organized classrooms, materials and supplies.
Mentored students to share learning scenarios with others.
Ensured each student understood lab assignment objectives.
Tutored and coached students on algebraic formula equations.
Placed emphasis on safety for the use of ac/dc power supplies.
Performed setup, calibration, and maintenance of test equipment.
Served as assistant proctor during final laboratory tests and exams.
Assisted a class size of approximately 15 students during lab experiments.
Demonstrated component circuit testing and troubleshooting procedures.
Prepared the class for final lab projects-exams relating to electJessicaic components, circuits, and measuring equipment.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.