Dedicated and focused Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.Seeking a role that will provide knowledge and increased responsibility .
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Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Conducted reference and background checks on all job applicants.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Developed creative recruiting strategies that met anticipated staffing needs.Managed the day-to-day tactical and long-term strategic activities within the business.Drafted business plans, budgets and quarterly and semi-annual business reviews.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Provided accurate product and merchandise information to customers.Reorganized the sales floor to meet company demands.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Executed all daily opening and closing procedures.
Replenished floor stock and processed shipments to ensure product availability for customers.Wrote order supply requests to replenish merchandise.Facilitated monthly and quarterly physical inventory counts.Reorganized the sales floor to meet company demands.Fulfilled customer shipping needs using UPS and USPS methods.Researched current and past business performance using online systems and available reports.
Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Described merchandise and explain operation of merchandise to customers.Placed special orders and called other stores to find desired items.Facilitated monthly and quarterly physical inventory counts.
Coordinated all department functions for team of 25+ employees.
Promoted from Cashier to Operations Manager after 1 year of employment.
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School Attended
- Nassau Community College
Job Titles Held:
- Color Specialist
- Skincare Lead
- Operations Lead
- Cashier
Degrees
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