(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Highly enthusiastic,hardworking, and service driven customer service professional with 25 years client service experience. I am dedicated to pursue and contribute further to my success and that of any corporation ready to add me to their team.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Microsoft Word and Microsoft Excel
  • Multi-Task Management
  • Customer service expert
  • Adaptive team player
  • Courteous demeanor
  • Top sales performer
Educational Background
Milan Institute Kiel, TX Expected in 2006 Licensed : Esthetician - GPA :
  • Concentration in Specific studies of skincare and aesthetic
Berufschule am Ravensburg San Antonio, TX Expected in 1998 Not completed : Tourism - GPA :
  • Concentration in continuing Education
  • Moved back to the United States
Goethe Institute Kiel, Expected in 1994 Foreign Language : German - GPA :
    Continuing education in German
Thomas Jefferson San Antonio, TX Expected in 1990 High School Diploma : - GPA :

Customer Assistance

  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
  • Assisted client call flow with up to 60 calls in queue per hour.
  • Exceeded corporate target for customer satisfaction on several months in a row.

Work Experience
Dick's Sporting Goods - COLOR LEAD
Manassas, VA, 01/2013 - Current
  • Relocated from La Cantera store as of May to store location at Northstar mall to help build team and impact customer satisfaction metrics.
  • Assisting in reorganizing the sales floor to meet company demands.
Great American Insurance Group - EDUCATION LEAD
Richfield, OH, 05/2012 - 01/2013
  • Pursued a series of training sessions to advance from a sales associate to a lead position.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Trained new employees on company customer service policies and service level standards.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
Sephora - COLOR LEAD
City, STATE, 03/2010 - 04/2012
  • Organized weekly sales reports for the sales department to track product success.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Kept abreast of rapidly evolving trends.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
City, STATE, 2010 - 03/2010
  • Collected debt that had reached a litigation state
  • Supported the Attorneys that represented the Litigation Department
  • Negotiated settlements and repayments for the clients
  • Ensured that clients avoided a lawsuit by agreeing to a resolution repayment plan.
City, STATE, 04/2009 - 2010
  • Washington Mutual became Chase creating a new responsibility
  • Managed retail accounts; savings and checking
  • Responded to disputes
  • Cross-sold bank products
  • Resolved customer's concerns and questions
  • Educated the customer on how to properly manage their accounts
Washington Mutual - TELEPHONE BANKER
City, STATE, 01/2009 - 04/2009
  • Managed and supported inquires primarily in Mortgage Accounts
  • Processed inquiries on escrow and payments
  • Educated customers on the type of mortgage they had

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School Attended

  • Milan Institute
  • Berufschule am Ravensburg
  • Goethe Institute
  • Thomas Jefferson

Job Titles Held:



  • Licensed
  • Not completed
  • Foreign Language
  • High School Diploma

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