COLOR LEAD Resume Example
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COLOR LEAD
Career Overview
Highly enthusiastic,hardworking, and service driven customer service professional with 25 years client service experience. I am dedicated to pursue and contribute further to my success and that of any corporation ready to add me to their team.
Core Strengths
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Accomplishments
Customer Assistance
- Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
- Assisted client call flow with up to 60 calls in queue per hour.
- Exceeded corporate target for customer satisfaction on several months in a row.
Work Experience
February 2013 to Current
Dick's Sporting GoodsManassas , VACOLOR LEAD
- Relocated from La Cantera store as of May to store location at Northstar mall to help build team and impact customer satisfaction metrics.
- Assisting in reorganizing the sales floor to meet company demands.
June 2012 to February 2013
Great American Insurance GroupRichfield , OHEDUCATION LEAD
- Pursued a series of training sessions to advance from a sales associate to a lead position.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Trained new employees on company customer service policies and service level standards.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
April 2010 to May 2012
SephoraCity , STATECOLOR LEAD
- Organized weekly sales reports for the sales department to track product success.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Compiled weekly monetary reports and records for store managers.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Kept abreast of rapidly evolving trends.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
January 2010 to April 2010
ChaseCity , STATELITIGATION ANALYST
- Collected debt that had reached a litigation state
- Supported the Attorneys that represented the Litigation Department
- Negotiated settlements and repayments for the clients
- Ensured that clients avoided a lawsuit by agreeing to a resolution repayment plan.
May 2009 to January 2010
ChaseCity , STATETELEPHONE BANKER
- Washington Mutual became Chase creating a new responsibility
- Managed retail accounts; savings and checking
- Responded to disputes
- Cross-sold bank products
- Resolved customer's concerns and questions
- Educated the customer on how to properly manage their accounts
February 2009 to May 2009
Washington MutualCity , STATETELEPHONE BANKER
- Managed and supported inquires primarily in Mortgage Accounts
- Processed inquiries on escrow and payments
- Educated customers on the type of mortgage they had
Educational Background
2006
Milan Institute
City, State, USAEsthetician
Licensed
City, State, USAEsthetician
Licensed
- Concentration in Specific studies of skincare and aesthetic
1998
Berufschule am Ravensburg
City, State, GermanyTourism
Not completed
City, State, GermanyTourism
Not completed
- Concentration in continuing Education
- Moved back to the United States
1994
Goethe Institute
City, GermanyGerman
Foreign Language
City, GermanyGerman
Foreign Language
- Continuing education in German
1990
Thomas Jefferson
City, State, USA
High School Diploma
City, State, USA
High School Diploma
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Resume Overview
School Attended
- Milan Institute
- Berufschule am Ravensburg
- Goethe Institute
- Thomas Jefferson
Job Titles Held:
- COLOR LEAD
- EDUCATION LEAD
- LITIGATION ANALYST
- TELEPHONE BANKER
Degrees
- Esthetician Licensed
Tourism Not completed
German Foreign Language
High School Diploma
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