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COLOR LEAD Resume Example

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COLOR LEAD
Career Overview

Highly enthusiastic,hardworking, and service driven customer service professional with 25 years client service experience. I am dedicated to pursue and contribute further to my success and that of any corporation ready to add me to their team. 

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Microsoft Word and Microsoft Excel
  • Multi-Task Management
  • Customer service expert
  • Adaptive team player
  • Courteous demeanor
  • Top sales performer
Accomplishments

Customer Assistance 

  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
  • Assisted client call flow with up to 60 calls in queue per hour.
  • Exceeded corporate target for customer satisfaction on several months in a row.

Work Experience
February 2013 to Current
Sephora San Antonio, TX COLOR LEAD
  • Relocated from La Cantera store as of May to store location at Northstar mall to help build team and impact customer satisfaction metrics.
  • Assisting in reorganizing the sales floor to meet company demands.
June 2012 to February 2013
Sephora San Antonio, TX EDUCATION LEAD
  • Pursued a series of training sessions to advance from a sales associate to a lead position.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Trained new employees on company customer service policies and service level standards.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
April 2010 to May 2012
Sephora San Antonio, TX COLOR LEAD
  • Organized weekly sales reports for the sales department to track product success.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Kept abreast of rapidly evolving trends.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
January 2010 to April 2010
Chase San Antonio, TX LITIGATION ANALYST
  • Collected debt that had reached a litigation state
  • Supported the Attorneys that represented the Litigation Department
  • Negotiated settlements and repayments for the clients
  • Ensured that clients avoided a lawsuit by agreeing to a resolution repayment plan.
May 2009 to January 2010
Chase San Antonio, TX TELEPHONE BANKER
  • Washington Mutual became Chase creating a new responsibility
  • Managed retail accounts; savings and checking
  • Responded to disputes
  • Cross-sold bank products
  • Resolved customer's concerns and questions
  • Educated the customer on how to properly manage their accounts
February 2009 to May 2009
Washington Mutual San Antonio, TX TELEPHONE BANKER
  • Managed and supported inquires primarily in Mortgage Accounts
  • Processed inquiries on escrow and payments
  • Educated customers on the type of mortgage they had
Educational Background
2006
Milan Institute
Kiel, TX, USA Esthetician
Licensed
  • Concentration in Specific studies of skincare and aesthetic
1998
Berufschule am Ravensburg
San Antonio, TX, Germany Tourism
Not completed
  • Concentration in continuing Education
  • Moved back to the United States
1994
Goethe Institute
Kiel, Germany German
Foreign Language
  • Continuing education in German
1990
Thomas Jefferson
San Antonio, TX, USA
High School Diploma
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Resume Overview

Companies Worked For:

  • Sephora
  • Chase
  • Washington Mutual

School Attended

  • Milan Institute
  • Berufschule am Ravensburg
  • Goethe Institute
  • Thomas Jefferson

Job Titles Held:

  • COLOR LEAD
  • EDUCATION LEAD
  • LITIGATION ANALYST
  • TELEPHONE BANKER

Degrees

  • Esthetician Licensed
    Tourism Not completed
    German Foreign Language
    High School Diploma

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