Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Current customer service professional with over 3Â years retail/customer service experience in a fast-paced, team-based environment. Consistently excels at building relationships to uncover a customers needs, prioritizes finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
Positive and friendly
Highly goal-oriented
Excellent work ethic
Exceptional customer service
Professional communication skills
Motivated team player
Exceptional time management skills
Great conflict resolution skills
Strong computer skills
70 WPM typing speed
Multi-tasker
Excellent phone etiquette
Work History
10/2014 to CurrentSales Associate/Cashier7-Eleven, Inc. | New London, PA,
Welcomed clients into the store, and helped them locate items based off of their needs.
Answered client questions about product availability and shipment times.
Full makeup application service customized to fit clients concerns and needs.
Placed special merchandise orders for clients online.
Operated a cash register for cash, check and credit card transactions with high accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted clients of upcoming sales events and promotions.
Verified that all clients received receipts for their purchases.
Answered customer telephone calls promptly and in an appropriate manner.
Educated customers about brands to incite excitement about the company's mission and values.
Ensured that all clients leaving the store were assisted, left satisfied, and received proper client service.
10/2011 to 01/2014Ski Instructor Sundance Resort | Provo, UT,
Used simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Worked with an average of 4Â participants per class.
Addressed all questions from training program participants.
Administered performance reviews to evaluate each participant’s progress.
Conducted one-on-one training sessions for new, as well as seasoned participants.
10/2014 to CurrentFreelance Makeup ArtistNational Older Worker Career Center | , OR,
Applied make up to clients tailored to their specific concerns and needs.
Called clients to confirm upcoming appointments.
Specializes in bridal makeup, and the latest bridal trends.
​Recommended products for clients' at-home usage.
Handled busy schedules and stayed on top of key deadlines.
06/2013 to CurrentTechnical SupportFileIce LLC. | , STATE,
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer dilemmas and concerns.
Managed online forum for the company.
Ensured forum rules and policies were being followed by all members.
Education
Expected in 2012High School Diploma | Homeschooled, Northwoods, ILGPA:
Expected in 2015Certified Makeup Artist | Professional Makeup ArtistryLondon Eyes Makeup Academy, Rosemont, ILGPA:
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