Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Current customer service professional with over 3 years retail/customer service experience in a fast-paced, team-based environment. Consistently excels at building relationships to uncover a customers needs, prioritizes finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
  • Positive and friendly
  • Highly goal-oriented
  • Excellent work ethic
  • Exceptional customer service
  • Professional communication skills
  • Motivated team player

  • Exceptional time management skills
  • Great conflict resolution skills
  • Strong computer skills
  • 70 WPM typing speed
  • Multi-tasker
  • Excellent phone etiquette
Work History
10/2014 to Current Sales Associate/Cashier 7-Eleven, Inc. | New London, PA,
  • Welcomed clients into the store, and helped them locate items based off of their needs.
  • Answered client questions about product availability and shipment times.
  • Full makeup application service customized to fit clients concerns and needs.
  • Placed special merchandise orders for clients online.
  • Operated a cash register for cash, check and credit card transactions with high accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Alerted clients of upcoming sales events and promotions.
  • Verified that all clients received receipts for their purchases.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Educated customers about brands to incite excitement about the company's mission and values.
  • Ensured that all clients leaving the store were assisted, left satisfied, and received proper client service.
10/2011 to 01/2014 Ski Instructor Sundance Resort | Provo, UT,
  • Used simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Worked with an average of 4 participants per class.
  • Addressed all questions from training program participants.
  • Administered performance reviews to evaluate each participant’s progress.
  • Conducted one-on-one training sessions for new, as well as seasoned participants.
10/2014 to Current Freelance Makeup Artist National Older Worker Career Center | , OR,
  • Applied make up to clients tailored to their specific concerns and needs.
  • Called clients to confirm upcoming appointments.
  • Specializes in bridal makeup, and the latest bridal trends.
  • Recommended products for clients' at-home usage.
  • Handled busy schedules and stayed on top of key deadlines.

06/2013 to Current Technical Support FileIce LLC. | , STATE,
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer dilemmas and concerns.
  • Managed online forum for the company.
  • Ensured forum rules and policies were being followed by all members.

Expected in 2012 High School Diploma | Homeschooled, Northwoods, IL GPA:

Expected in 2015 Certified Makeup Artist | Professional Makeup Artistry London Eyes Makeup Academy, Rosemont, IL GPA:

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Resume Overview

School Attended

  • Homeschooled
  • London Eyes Makeup Academy

Job Titles Held:

  • Sales Associate/Cashier
  • Ski Instructor
  • Freelance Makeup Artist
  • Technical Support


  • High School Diploma
  • Certified Makeup Artist

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