Collection Specialist Resume Example

As the hearing manager position: Duties included; correspond with client and medical facilities, request medical records, prepare case file for the attorney prior to clients disability hearing, prepared exhibit file, Write subpoenas, correspond with attorney prior to court appearance

New Claims: The first point of contact for individuals looking to claim disability, create electronic file, sent and received document's from clients, inbound / outbound phone calls through an auto dialer system, met and exceeded call volume target's on a regular basis.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Managed 4 employees by supervising daily tasks.
• Stayed current with market trends to determine optimal pricing of Preschool and Daycare services to capitalize on emerging opportunities.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Communicated with city and state officials with regard to annual licensing, permits, and building codes.
• Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
• Maintained up-to-date administrative records to monitor operational conditions.
• Developed improved records management systems for preschool and childcare contracts to improve timeliness and renewals.
• Applied human resources expertise to optimize hiring, training and performance.
• Reconciled daily, weekly, and monthly returns and financial reports with Microsoft excel and QuickBooks.
• Founded and managed Preschool and Childcare business, growing revenue from $96,000 in the first year to $150,000 within 2 years.
• Input income and expense details into excel spreadsheets to track business finances and address variances.

• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Performed research to collect and record sales / marketing data.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Executed record filing system to improve document organization and management.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained staff directory and company policy handbook for human resources department.
• Organized weekly staff meetings and logged minutes for corporate records.
• Coached new employees on administrative procedures, company policies and performance standards.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Handled client correspondence and tracked records to foster office efficiency.
• Complaint resolution, and guest inquiries
• Prepared report's to track resort progress and guest satisfaction.
• Monitored Marketing Manager's work calendar and scheduled appointments, meetings and travel.
• Maintained communications with all department heads.