Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical and legal terminology and training in eligibility of benefits and coverage. Motivated to learn, grow and excel within the department of Industrial Relations.

  • Goals and performance driven
  • A/P and A/R expertise
  • Exceptional written and verbal communication skills
  • Customer service
  • Regulatory compliance
  • History research
  • MS Office
  • Team building/Collaboration
  • Analytical reasoning
  • Rehabilitation of delinquent medical bills
  • Medical Records maintenance
  • Policy investigations
  • Data Analysis
  • Problem resolution
  • Recommend cases for litigation
  • Scanning equipment
Work History
Collection Specialist, 02/2020 - Current
Cogent Companies Fenton, MO,

Achieved performance goals on consistent basis

  • Contact customers via phone, mail and/or email to establish cause of delinquency and negotiate resolutions
  • Used skip tracing and other techniques to locate debtors
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Accept payments for delinquent credit cards, loans, and medical bills then discuss remaining balance with customers to take accounts to zero
  • Contact clients with past due accounts to formulate payment plans and discuss restructuring options
  • Applied more than 50 payments per week
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Collected documents and made portfolios for collections accounts.
  • Checked documentation for accuracy and validity on updated systems.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Processed and recorded new policies and claims.
Collection Specialist, 07/2014 - 11/2019
Cogent Companies Kansas City, MO,
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Used probing techniques to determine debtors’ reasons for delinquency
  • Counseled debtors on payment options and arranged installment agreements
  • Trained new team members on scripts, company services and performance strategies and provided mentoring
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Performed targeted collections on past due accounts aged over 7 days.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Resolved A/R problems, improved operations and provided exceptional client support.
  • Processed payroll for approximately 16 total employees.
  • Monitored status of accounts receivable and payable to facilitate efficient processing.
  • Pe
Front Office Supervisor, 12/2013 - 07/2014
B.F. Saul Company Hospitality Fort Lauderdale, FL,

Conducted interviews to hire exceptional call center representatives

  • Created service contracts and conducted invoice follow up calls to collect debts owed
  • Accurately assess clients' financial condition by conducting thorough inquiries to structure workable repayment plan
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Completed bi-weekly payroll for 118 employees
  • Generated expense reports detailing various metrics and account information.
  • Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
  • Prepared monthly closings by creating journal entries and reconciling accounts.
Financial Aid Advisor, 01/2010 - 01/2011
Hca Panama City, FL,

Accepted and processed account payments

  • Counseled students and parents about financial aid options and program details
  • Monitored financial aid award notices
  • Helped individuals complete physical and electronic paperwork such as FAFSA
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
  • Proactively identified solutions for customers experiencing credit issues
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action on over 100 calls daily
  • Analyzed and reviewed contracts to determine appropriate accounting transactions for payment
Associate of Science: Stenography, Expected in 2020
Bryan University - Sacramento, CA,

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School Attended

  • Bryan University

Job Titles Held:

  • Collection Specialist
  • Collection Specialist
  • Front Office Supervisor
  • Financial Aid Advisor


  • Associate of Science

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