Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical and legal terminology and training in eligibility of benefits and coverage. Motivated to learn, grow and excel within the department of Industrial Relations.
Skills
Goals and performance driven
A/P and A/R expertise
Exceptional written and verbal communication skills
Customer service
Regulatory compliance
History research
MS Office
Team building/Collaboration
Analytical reasoning
Rehabilitation of delinquent medical bills
Medical Records maintenance
Policy investigations
Data Analysis
Problem resolution
Recommend cases for litigation
Scanning equipment
Work History
Collection Specialist, 02/2020 - Current Cogent Companies – Fenton, MO,
Achieved performance goals on consistent basis
Contact customers via phone, mail and/or email to establish cause of delinquency and negotiate resolutions
Used skip tracing and other techniques to locate debtors
Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Resolved conflicts and negotiated mutually beneficial agreements between parties
Accept payments for delinquent credit cards, loans, and medical bills then discuss remaining balance with customers to take accounts to zero
Contact clients with past due accounts to formulate payment plans and discuss restructuring options
Applied more than 50 payments per week
Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Collected documents and made portfolios for collections accounts.
Checked documentation for accuracy and validity on updated systems.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
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